Connected Services Clause Samples
The Connected Services clause defines the terms under which additional or related services, often provided through digital platforms or integrations, are made available to the parties. It typically outlines how these services interact with the primary agreement, including any requirements for access, data sharing, or compatibility. This clause ensures that both parties understand the scope and limitations of using connected or third-party services, thereby clarifying responsibilities and reducing the risk of disputes related to service integration or performance.
Connected Services. If Customer is receiving Connected Services on any Covered Equipment as more fully described in Schedule A, Customer may be required to allow JCI to install hardware and/or software to enable communication with Customer’s Covered Equipment (“Gateway Device”). In order for JCI to deliver Connected Services on the Covered Equipment, Customer shall provide a secure Internet connection to allow remote access to the Gateway Device in order to remotely access, transmit, store, and trend data for the purposes of providing Services. JCI will not use Connected Services to remotely operate or make changes to Customer’s Equipment. The Gateway Device shall remain JCI’s property, and JCI may upon reasonable notice remove it at any time. JCI makes no any warranty or guarantee relating to the Connected Services.
Connected Services. In addition to these terms and conditions, the Connected Services Terms of Service (“Connected Services Terms”), available at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇.▇▇▇/TraneConnectedServicesTerms, as updated from time to time, are incorporated herein by reference and shall apply to the extent that Company provides Customer with Connected Services, as defined in the Connected Services Terms.
Connected Services. Customer acknowledges that prior to AlayaCare enabling the Customer to access a Connected Service, Customer is required to establish a direct commercial relationship with the Connected Service provider, including commercial terms, privacy policies and support. Uptime, availability and support of Connected Services are excluded from AlayaCare service level guarantees and, if applicable, are provided by the Connected Service provider. AlayaCare does not warrant nor support Connected Services, whether or not they are designated as “certified” or otherwise, except as specified in an Order Form or a specific Addendum to this MSA.
Connected Services. In the event Customer is receiving Connected Services on any Covered Equipment, Customer may be required to allow CCG to install hardware and/or software to enable communication with Customer’s Equipment (“Gateway Device”). To deliver Connected Services on the Equipment the Customer shall provide a secure Internet connection to allow remote access to the Gateway Device to remotely access, transmit, store, and trend data for the purposes of providing Services. CCG will not use Connected Services to remotely operate or make changes to the Customer’s Equipment. Customer understands that the Gateway Device shall remain CCG’s property and CCG may upon reasonable notice remove it at any time. CCG will not disclose any individual customer equipment data acquired through Connected Services without customer consent. Customer hereby grants CCG a perpetual, worldwide, royalty free license to use, modify, manipulate, sublicense and create derivate works from such Data. CCG shall retain all rights to any intellectual property, data, materials and/or products created as a result of or relating to Connected Services. CCG makes no any warranty or guarantee relating to the Connected Services.
Connected Services. Should your Usage Rights pertain to ▇▇▇▇▇▇▇ Connected Services, You will not intentionally (a) interfere with other customers’ access to, or use of, the Connected Service, or with its security; (b) facilitate the attack or disruption of the Connected Service, including a denial of service attack, unauthorized access, penetration testing, crawling, or distribution of malware (including viruses, trojan horses, worms, time bombs, spyware, adware, and cancelbots); (c) cause an unusual spike or increase in Your use of the Connected Service that negatively impacts the Connected Service’s operation; or (d) submit any information that is not contemplated in the applicable Documentation.
Connected Services. 13.1 This clause is only applicable to a Vehicle with Connected Services.
13.2 If the Vehicle includes any Connected Services: 13.2.1 the Supplier will have no involvement, responsibility or liability in respect of any such Connected Services; and
Connected Services. If Customer is receiving Connected Services on any Covered Equipment as more fully described in Schedule A, Customer may be required to allow JCI to install hardware and/or software to enable communication with Customer’s Covered Equipment (“Gateway Device”). In order for JCI to deliver Connected Services on the Covered Equipment, Customer shall provide a secure Internet connection to allow remote access to the Gateway Device in order to remotely access, transmit, store, and trend data for the purposes of providing Services. JCI will not use Connected Services to remotely operate or make changes to Customer’s Equipment. The Gateway Device shall remain JCI’s property, and JCI may upon reasonable notice remove it at any time. JCI makes no any warranty or guarantee relating to the Connected Services. 5. REMOTE MONITORING SERVICES OR REMOTE OPERATING SERVICES. If Remote Monitoring Services or Remote Operating Services are provided, ▇▇▇▇▇▇▇▇ agrees to furnish JCI with a list of the names, titles, addresses, email addresses, and phone numbers of all persons authorized to be contacted by, or be able to contact the ROC to perform specific agreed upon actions with the appropriate authority. If JCI’s Services include “Remote Monitoring Services with Open and Close,” Customer also agrees to furnish JCI with Customer’s daily and holiday opening and closing schedules. Customer agrees to maintain and update the call lists with accurate information. Customer further agrees to notify JCI of such changes as soon as possible. JCI/ROC is not responsible to find new contacts/numbers if the contacts on the call lists cannot be reached. A maximum of three contacts are allowed for any time of the day. If none of those contacts can be reached, then neither JCI nor the ROC are responsible for damages. Customer is responsible for any and all costs and expenses arising from Customer’s failure to provide timely updates for any of the contact information submitted to the ROC.
Connected Services. If Customer has purchased Connected Chiller Services on any Covered Equipment as more fully described in Schedule A, JCI will provide a cellular modem (“Gateway Device” owned by JCI) or Customer will supply a network connection suitable to establish a remote connection with Customer’s Equipment to permit JCI to perform troubleshooting, quarterly health reports, and meet service levels, including remote diagnostic, monitoring and repair services. Customer will benefit from being able to access chiller information from JCI Connected Chillers from a mobile smart device. JCI will not use Connected Services to remotely operate or make changes to Customer’s Equipment. The Gateway Device shall remain JCI’s property, and JCI may upon reasonable notice remove it at any time. JCI makes no any warranty or guarantee relating to the Connected Services. For Equipment not covered by a current Service Agreement, JCI disclaims any obligation to monitor such products via a remote connection or advise Customer of any possible Equipment error or malfunction.
Connected Services. KONE's 24/7 Connected Services uses proprietary advanced remote monitoring and analysis technologies to bring intelligent services to elevators and escalators. 24/7 Connected Services provides continuous updates on the status and condition of the equipment, allowing KONE to perform services tailored to each equipment's needs. 24/7 Connected Services is a family of different services that may be ordered separately. As consideration and in order for KONE to be able to provide the 24/7 Connected Services to the Customer, the Agreement is hereby amended as follows:
Connected Services. Sun Connection Service. If Sun Connection Service software is part of the Covered Software, Customer will receive access electronically over the Internet to the Sun Connection service ("Knowledge Service"), which is for Customer's internal use only in connection with the Sun Connection Service software. Customer may access the types of "Knowledge Channels" for use only in connection with the number of CPU sockets for the term for which Customer has paid a subscription, as specified in the applicable quote or order confirmation. The Knowledge Service provides Customer with patch rules, patch (PKG/RPM) dependency information and other information for accessing patches and updates for certain supported operating systems from Sun or third party licensors, such as Red Hat, SuSE and Solaris ("Supported Distributions"), as such data and information are made commercially available. As part of its functionality, the Knowledge Service alerts customers of Supported Distributions to certain recommended software components and data (collectively, "Components") that such customers may install and use in connection with facilitating upgrades to and maintenance of their operating systems. Customers must hold a current, valid license and/or subscription for a Supported Distribution to receive copies of and/or access to these Components, or Sun will advise Customer to obtain such components directly from the applicable licensor. Customer acknowledges that Customer's use of the Knowledge Service may be disrupted periodically due to planned service interruptions. Sun will make commercially reasonable efforts to minimize the impact of planned service disruptions and to notify Customer in advance of any scheduled downtime. The Sun Connection Service is continually evolving. Sun may make service substitutions and modifications to the Sun Connection Service at any time, in its sole discretion. The URL for a technical FAQ for the Sun Connection Service software is subject to change and may be updated and/or removed at Sun's discretion. Online Support Center Access. Customer will receive access to applicable resources in the Online Support Center, which access may be used for the benefit of the Covered Software only, which allows Customer to perform multiple functions via the web, for example: Submit a Support request; View the status of an existing Support request; Maintain support contract Contacts; Update software registration information (not for Linux Operating Sys...