Common use of Concerns and Complaints Clause in Contracts

Concerns and Complaints. 13.1 Please tell us straight away if you have a concern or complaint about the Room or Common Areas, so that we can try to resolve it as soon as possible. You should contact the Head of Student Services at ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ and mark your email Accommodation Complaint. If we are unable to resolve the matter to your satisfaction, you can access our complaints process for HE students. Please ask the Head of Student Services for a copy of the complaints process. 13.2 If, after completing our internal complaints process you remain dissatisfied, you can refer your complaint to the following: The Office of the Independent Adjudicator for Higher Education (further details are given in your Student Contract and the HE Student Complaints Policy, available on the University Centre Reaseheath website athttps://▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/▇▇▇▇▇/▇▇▇▇▇▇▇▇/).

Appears in 2 contracts

Sources: Higher Education Student Accommodation Licence Agreement, Higher Education Student Accommodation Licence Agreement

Concerns and Complaints. 13.1 Please tell us straight away if you have a concern or complaint about the Room or Common Areas, so that we can try to resolve it as soon as possible. You should contact the Head of Student Services at ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ and mark ▇▇▇▇ your email Accommodation Complaint. If we are unable to resolve the matter to your satisfaction, you can access our complaints process for HE students. Please ask the Head of Student Services for a copy of the complaints process. 13.2 If, after completing our internal complaints process you remain dissatisfied, you can refer your complaint to the following: The Office of the Independent Adjudicator for Higher Education (further details are given in your Student Contract and the HE Student Complaints Policy, available on the University Centre Reaseheath website athttps://at ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/about/▇▇▇▇▇/▇▇▇▇▇▇▇▇/policies/).

Appears in 1 contract

Sources: Higher Education Student Accommodation Licence Agreement

Concerns and Complaints. 13.1 Please tell us straight away if you have a concern or complaint about the Room or Common Areas, so that we can try to resolve it as soon as possible. You ▇▇▇▇▇▇▇▇.▇▇▇ should contact the Head of Student Services at ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ and mark your email Accommodation Complaint. If we are unable to resolve the matter to your satisfaction, you can access our complaints process for HE students. Please ask the Head of Student Services for a copy of the complaints process. 13.2 If, after completing our internal complaints process you remain dissatisfied, you can refer your complaint to the following: The Office of the Independent Adjudicator for Higher Education (further details are given in your Student Contract and the HE Student Complaints Policy, available on the University Centre Reaseheath website athttps://at ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/about/▇▇▇▇▇/▇▇▇▇▇▇▇▇/policies/).

Appears in 1 contract

Sources: Higher Education Student Accommodation Licence Agreement