Concerns and Complaints. 14.1 Please tell us straight away if you have a concern or complaint about the Room or Common Areas, so that we can try to resolve it as soon as possible. You should contact the Head of Student Services at ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ and mark your email Accommodation Complaint. If we are unable to resolve the matter to your satisfaction, you can access our complaints process for FE students. Please ask the Head of Student Services for a copy of the complaints process. We will try to resolve the matter as quickly as possible. 14.2 If, after completing our internal complaints process you remain dissatisfied, you can refer your complaint to Ofsted in relation to your residential accommodation.
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Sources: Student Accommodation Licence Agreement, Student Accommodation Licence Agreement, Student Accommodation Licence Agreement
Concerns and Complaints. 14.1 Please tell us straight away if you have a concern or complaint about the Room or Common Areas, so that we can try to resolve it as soon as possible. You should contact the Head of Student Services at ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ and mark ▇▇▇▇ your email Accommodation Complaint. If we are unable to resolve the matter to your satisfaction, you can access our complaints process for FE students. Please ask the Head of Student Services for a copy of the complaints process. We will try to resolve the matter as quickly as possible.
14.2 If, after completing our internal complaints process you remain dissatisfied, you can refer your complaint to Ofsted in relation to your residential accommodation.
Appears in 1 contract