Common use of Complexity Clause in Contracts

Complexity. Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff. JOB FAMILY: CUSTOMER SUPPORT‌ Job Title: Customer Support Technician Job#: 2220 General Characteristics Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.

Complexity. Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff. JOB FAMILY: CUSTOMER SUPPORT‌ SUPPORT Job Title: Customer Support Technician Job#: 2220 General Characteristics Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.