Complaints and Notices. 11.1 If you wish to make a complaint, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually resolve your complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 11.2 below.
Appears in 3 contracts
Samples: Terms and Conditions, Terms and Conditions, Terms and Conditions
Complaints and Notices. 11.1 12.1 If you wish to make a complaint, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually resolve your complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 11.2 12.2 below.
Appears in 2 contracts
Samples: Terms and Conditions, Terms and Conditions
Complaints and Notices. 11.1 If you wish want to make a complaint, in the you should first instance, please either speak to or write to the person or department that has given you provided the service you would like to complain about. A You can ask us for a copy of our full complaints procedure is available upon requestprocedure. We can usually resolve settle your complaint straight away. If we cannotnot settle your complaint straight away, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 11.2 below.
Appears in 1 contract
Samples: www.postoffice.co.uk
Complaints and Notices. 11.1 14.1 If you wish to make a complaint, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually will try to resolve your the complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 11.2 14.2 below.
Appears in 1 contract
Samples: Hire Purchase Agreement
Complaints and Notices. 11.1 12.1 If you wish to make a complaint, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually try to resolve your the complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 11.2 12.2 below.
Appears in 1 contract
Samples: Vehicle Finance Agreement