Common use of COMPLAINT REPORTING Clause in Contracts

COMPLAINT REPORTING. Unless otherwise noted in this Contract, DFPS will contact The SSCC when a complaint is received, and advise the SSCC whether DFPS will conduct an investigation or will coordinate with the SSCC for an investigation and a response. When DFPS requires the SSCC to conduct any part of the complaint investigation, The SSCC must respond in writing to DFPS with all information and according to DFPS requirements and specified time frames. If The SSCC is unwilling or unable to provide any information within the time required, The SSCC will provide a written explanation for any information that The SSCC does not submit, any applicable date by which The SSCC will provide the information, and the detailed reasons why The SSCC is unwilling or unable to provide such information.