Collection Activity Clause Samples

Collection Activity a. BBS will provide legitimate and thorough follow-up on all primary and secondary insurance claims. b. Once patient becomes responsible for outstanding balances, BBS will send the patient two statements at 30 day intervals and a pre-collection letter, which will be established according to the Client's specifications. No additional statements or letters will be sent. c. If payment is not received within 15 days following the mailing of the final letter, Client will be contacted and asked to indicate whether the account is to be turned over to a collection agency or written off. Response should be given within 10 days so the account balance can be cleared and effective collections can begin. BBS should be informed of any contact Client’s office has with the patient for collection of payment. If the services of a collection agency are to be used, collection agency fees are the responsibility of the Client. d. Two requests will be made of the Client for a decision on delinquent accounts before the account will be put into an inactive status, meaning no additional follow-up will be conducted until Client responds with further direction. e. BBS will use its best efforts to abide by the Fair Debt Collection Practices Act and all applicable laws when handling patient accounts. f. Client has instructed BBS to write off any accounts with balances under $50 after the first billing cycle. g. Client is responsible for notifying BBS of any deceased patients. BBS will file claims greater than $25 with probate court. Filing fees are the responsibility of the Client. h. Client has option to apply for a merchant bank card processing service through BBS, allowing BBS to accept patient payments by credit card. One time application fee, monthly statement fees and transaction fees are the responsibility of the Client and are withdrawn directly from the Client’s bank account by the bank card vendor. i. BBS will review credit account balances monthly and determine necessary refunds. Client will receive a list of refunds and must authorize release of funds. Client agrees to refund all overpayments in compliance with payer agreements and applicable law. Upon Client’s approval, BBS will issue refund checks.