Cloud Services Maintenance Clause Samples

Cloud Services Maintenance. Eagle will provide technical support for the Cloud Services. Such technical support consists of general maintenance, access and change control, security and system management. Eagle shall maintain Cloud Services in good operating condition, including performance of routine diagnostic and other preventative maintenance, and preventing, monitoring and remediation of system conflicts, consistent with the best practices and recommendations of the Cloud Service Provider. Eagle shall purchase and administer, at its sole expense, maintenance and support plans from the Cloud Service Provider. Any problems with the Cloud Services and/or Cloud Service Provider shall be escalated and resolved by Eagle in accordance with the procedures set forth in Section VI below.