Common use of Cloud Environment Clause in Contracts

Cloud Environment. Under our “Cloud Environment” offering, we will provide support of a MicroStrategy Cloud Platform (in a production or non-production environment) managed by MicroStrategy experts in the MicroStrategy Cloud Environment. Support includes MicroStrategy and AWS/Azure experts and the provision of 24x7 monitoring, daily backups, updates and quarterly system reviews, as further described in the MCE Service Guide. Our Cloud Environment offering is sold for a fixed annual rate, payable in advance upon execution of an order. (b) Cloud Support. Under our “Cloud Support” offering, our Cloud Support engineers will provide ongoing support to help you maximize the performance and agility – and minimize the cost – of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. We will deliver up to twenty-five percent (25%) of the annualized number of Cloud Support hours stated on an order on a quarterly basis during the MCE Service Term (i.e., during the first three-month period and each subsequent three-month period thereafter of the applicable MCE Service Term). You will be invoiced periodically for Cloud Support delivered in excess of the quarterly-allocated Cloud Support hours at the hourly rate listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support.

Cloud Environment. Under our “Cloud Environment” offering, we will provide support of a MicroStrategy Cloud Platform (in a production or non-production environment) managed by MicroStrategy experts in the MicroStrategy Cloud Environment. Support includes MicroStrategy and AWS/Azure experts and the provision of 24x7 monitoring, daily backups, updates and quarterly system reviews, as further described in the MCE Service Guide. Our Cloud Environment offering is sold for a fixed annual rate, payable in advance upon execution of an order. (b) Cloud Support. Under our “Cloud Support” offering, our Cloud Support engineers will provide ongoing support to help you maximize the performance and agility – and minimize the cost – of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. Guide We will deliver up to twenty-five percent (25%) of the annualized number of Cloud Support hours stated on an order on a quarterly basis during the MCE Service Term (i.e., during the first three-month period and each subsequent three-month period thereafter of the applicable MCE Service Term). You will be invoiced periodically for Cloud Support delivered in excess of the quarterly-allocated Cloud Support hours at the hourly rate listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support.