Cloud Backup Clause Samples
The Cloud Backup clause establishes the requirements and procedures for storing data backups on cloud-based platforms. It typically outlines the frequency of backups, the types of data to be included, and the security measures that must be in place to protect the backed-up information. By specifying these details, the clause ensures that critical data is regularly preserved and can be restored in the event of data loss, thereby minimizing operational disruptions and safeguarding against accidental or malicious data deletion.
Cloud Backup. 9.1 Guarantees that the Service shall have 99.5% Availability.
9.2 If the Availability falls below 99.5% in any month, The Company will credit the Customer with one day of free service for each hour when the Service is not available, subject to the maximum of the standard monthly Service Charge for that Service
9.3 The Company shall not be obliged to pay compensation in accordance with Paragraph 12.2 where the Customer has been attacked by a third party or has not correctly configured the equipment to connect to the backup service.
Cloud Backup. If the Client has subscribed to a cloud backup service, the cloud backup provides an automated mechanism whereby the Client will be able to backup and recover data from designated devices. The Client acknowledges the day-to-day operation of the Service provided by the Supplier will, in part, depend on certain key processes and related equipment, which are wholly under the Client’s control as is the data designated for backup, which may change periodically. The Client will be responsible for providing the necessary power, network connection, and environment to support the Service. The Client acknowledges that the Service depends entirely on wide-area-network and/or internet and must undertake to provide suitable connectivity with appropriate resilience and SLA. The Supplier will not be responsible for any incident/loss resulting from Third Party communications failures. Disaster Recovery (“DR”) If the Client has subscribed to a DR Service in the Order Form and in the event of the Client invoking or experiencing a DR incident (actual or test), this SLA will be suspended for the duration of the DR incident. During this time, the following plan will apply: Disaster RecoveryClassification: Client invokes a DR plan. Call Logging: within service times as set out in the Order Form Estimated Time to Fix: - Incident diagnosis will start immediately from the Client reporting the DR incident, and a recovery plan will be proposed to the Client depending on the exact nature, location, and scale of the DR incident. Incident resolution activity will be maintained on a 24-hour basis until the incident is resolved. Typical DR incidents may include::▪ Loss of or disruption to critical Business Systems▪ Major data loss▪ Loss of Client site ▪ Scheduled DR test (Pre-advised by Client to the Supplier at least 30 days prior to test) Call referred immediately to Supplier Service Desk manager who becomes the primary point of contact to coordinate the following actions: ▪ Notify all relevant members of the Supplier senior management team▪ Review previous incident history▪ Gather diagnostics▪ Propose repair/replacement/response▪ Arrange technical personnel, if applicable▪ Provide status updates to the Client▪ Contact the Client to confirm successful resolution▪ Provide the Client with DR incident report PLEASE NOTE: It is highly recommended that the Client has a business continuity and/or DR plan or subscribed service, which is tested and operational. All DR activities detailed above...
Cloud Backup. You may receive a refund may be available if you terminate within 30 days of the Transaction Date and we have not yet made the relevant Backup Service available to you. If we have made the Backup service available to you will not be entitled to a refund. Megatm Cloud Backup Mega Backups are provided by way of purchased coupons issued by the supplier, Mega Limited. No refunds are provided.