Common use of Client Requirements Clause in Contracts

Client Requirements.  Payment for all Support costs at the agreed interval.  Availability of designated representative(s) when resolving a support-related incident or request.  Provisioning of servers and network infrastructure for the purpose of running Usherwood’s solution.  Access allowing for remote monitoring and support.  Ability to load remote support client and accept remote support requests for remote support.  Adequate infrastructure to maintain and support the solution.  Reasonable assistance to help diagnose problems (log files, access to end-user network if required/desired, etc.).