CLIENT COMPLAINTS PROCEDURE Sample Clauses
The Client Complaints Procedure clause outlines the process by which clients can raise concerns or complaints regarding the services provided. Typically, this clause specifies the steps clients must follow to submit a complaint, such as providing written notice to a designated contact and allowing a set period for the service provider to investigate and respond. Its core function is to ensure that client grievances are addressed in a structured and timely manner, promoting transparency and helping to resolve issues before they escalate into formal disputes.
CLIENT COMPLAINTS PROCEDURE. At RoboForex each of our clients are important to us, and we believe that our clients have the right to a fair, swift and courteous service at all times. Each client has the opportunity to fill the "Client Complaint Form" which he/she can find in own "Personal Cabinet" and online in "Document Center" of our website: TEL: +▇▇▇ ▇▇ ▇▇▇ ▇▇▇ FAX: +▇▇▇ ▇▇ ▇▇▇ ▇▇▇ EMAIL: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ WEB: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/for-clients/documents-center/. Upon receipt of the complaint, and we will deal with it promptly, effectively and in a positive manner following the below procure:
21.1 Consideration complaints: We will acknowledge the complaint within five (5) Business Day of receipt.
21.2 Final response within 5 days: We will investigate the complaint and endeavor to send a final response to the client within five (5) days of receipt. If we are unable in providing the client with a final response within this time frame we will ensure to send the client an update.
CLIENT COMPLAINTS PROCEDURE. At RoboForex each of our clients are important to us, and we believe that our clients have the right to a fair, swift and courteous service at all times. Each client has the opportunity to fill the "Client Complaint Form" which he/she can find in own "Personal Cabinet" and online in "Document Center" of our website: ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/for-clients/documents-center. Upon receipt of the complaint, and we will deal with it promptly, effectively and in a positive manner following the below procure:
21.1 Consideration complaints: We will acknowledge the complaint within five (5) Business Day of receipt.
21.2 Final response within 5 days: We will investigate the complaint and endeavor to send a final response to the client within five (5) days of receipt. If we are unable in providing the client with a final response within this time frame we will ensure to send the client an update.