Common use of CLIENT COMPLAINT Clause in Contracts

CLIENT COMPLAINT. INVESTIGATION (Special Agencies Coalition Except OSAC, Health-Related Licensing Boards, Agriculture, Oregon Health Licensing Agency) Section 1. When the Agency receives a complaint against an employee from a client or other source external to the Agency that concerns a violation of law, rules, policy, or procedure, an investigation may be made. The employee will be notified of the complaint and pertinent facts within one (1) week of its receipt by the Agency. If after initial review a comprehensive investigation is undertaken, before the investigation is completed, the employee shall be given an opportunity to provide information he/she deems relevant. Such notification and opportunity is not required in instances involving criminal investigations, undercover or confidential investigations, or in situations where the investigation may be jeopardized by such notice. Section 2. If the Agency chooses to remove an accused employee from his/her work assignment during an investigation, the employee may be assigned other duties not related to his/her normal work assignments or suspended pending final decision. Section 3. For Union representation, see Article 20, Section 6.