Client authorisation. 16.7.1. Where the terms and conditions of the Ceding Party necessitate contact with the customer to authorise the transfer the Ceding Party may respond to a Portfolio Transfer Request with a delay message and issue the Portfolio Transfer Confirmation outside of the defined SLA.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Client authorisation. 16.7.115.8.1. Where the terms and conditions of the Ceding Party necessitate contact with the customer to authorise the transfer the Ceding Party may respond to a Portfolio Transfer Request with a delay message and issue the Portfolio Transfer Confirmation outside of the defined SLA.
Appears in 1 contract
Sources: Service Level Agreement