Common use of Claim Resolution Process Clause in Contracts

Claim Resolution Process. Once a Dispute has been converted into a Claim, PayPal will make a final decision in favor of the Paying User or the Receiving User. You may be asked to provide receipts, third party evaluations, police reports, or any other document of information that PayPal specifies. PayPal retains full discretion to make a final decision in favor of the Paying User or the Receiving User. When PayPal makes such final decision both Users must comply with PayPal’s decision. 8.7.1 PayPal will generally require the Paying User to ship back to the Receiving User, at the Paying User's expense, the item the Paying User claims is Significantly Not as Described (SNAD) and PayPal will generally require the Receiving User to accept the item back and refund the Paying User the full purchase value plus original shipping costs. 8.7.2 In the event the Receiving User loses a Claim, the Receiving User will not receive a refund on his or her PayPal fees associated with the transaction. If you are a Receiving User and you lose a Significantly Not as Described (SNAD) Claim because the item you sold is counterfeit, you will be required to provide a full refund to the Paying User and you may not receive the item back.