Chargeback Reasons. Merchant has full liability for all Chargebacks. Following are some of the most common reasons for Chargebacks: (a) Merchant fails to issue a Refund to a Customer upon the return or non-delivery of goods or services; (b) A required authorization/approval code was not obtained; (c) The Transaction Data was prepared incorrectly or fraudulently; (d) Chase Paymentech did not receive ▇▇▇▇▇▇▇▇’s response to a Retrieval Request in accordance with Section 6; (e) The Customer disputes the Transaction or the authenticity of the signature on the Transaction Receipt, or claims that the Transaction is subject to a set-off, defense, or counterclaim; (f) The Customer refuses to make payment for a Transaction because, in the Customer’s opinion, a claim or complaint has not been resolved or has been resolved in an unsatisfactory manner; or (g) The credit or debit card comprising the Payment Instrument was not actually presented at the time of the Transaction or Merchant failed to obtain an electronic record or physical imprint of such Payment Instrument, and the Customer denies making the purchase.
Appears in 1 contract
Sources: Merchant Application and Agreement
Chargeback Reasons. Merchant has full liability for all Chargebacks. Following are some of the most common reasons for Chargebacks:
(a) Merchant fails to issue a Refund to a Customer upon the return or non-delivery of goods or services;
(b) A required authorization/approval code was not obtained;
(c) The Transaction Data was prepared incorrectly or fraudulently;
(d) Chase Paymentech Processor did not receive ▇▇▇▇▇▇▇▇Merchant’s response to a Retrieval Request in accordance with Section 6;
(e) The Customer disputes the Transaction or the authenticity of the signature on the Transaction Receipt, or claims that the Transaction is subject to a set-off, defense, or counterclaim;
(f) The Customer refuses to make payment for a Transaction because, in the Customer’s opinion, a claim or complaint has not been resolved or has been resolved in an unsatisfactory manner; or
(g) The credit or debit card comprising the Payment Instrument was not actually presented at the time of the Transaction or Merchant failed to obtain an electronic record or physical imprint of such Payment Instrument, and the Customer denies making the purchase.
Appears in 1 contract
Sources: Payment Card Merchant Agreement