Common use of Changes to Agreed Services Clause in Contracts

Changes to Agreed Services. Where there are any changes to the agreed services that will affect the learner, including in the event of SBI closing down, SBI will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third party arrangements. Consumer Guarantee Sydney Business Institute Pty Limited guarantees that the services provided by the RTO will be: • provided with due care and skill; • fit for any specified purpose (express or implied); • provided within a reasonable time (when no timeframe is set for the training). Complaints and Appeals If a student is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. SBI administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance. If a Staff member or Student wishes to make a formal complaint, they are required to complete a Complaints and Appeals Form, which can be found on SBI’s website or at the SBI Reception. Once the form has been completed, the form should be submitted to SBI for actioning. Please refer to the Student Handbook for more details on the complaints and appeals process. Credit Transfer SBI recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation. Credit Transfer will be awarded for all units of competencies that directly align with units from the qualification the student has enrolled. Evidence of competences achieved must be supplied for recognition to be processed (i.e. presentation of original certificate or transcript). Please refer to the Student Handbook or contact the office for the procedure on how to apply for a Credit Transfer. Language, Literacy and Numeracy (LLN) LLN support is available to provide students with advice and support services in the provision of language, literacy and numeracy assessment services. Students needing assistance with their learning is to be identified upon enrolment. Trainers and staff within SBI can provide students with support to assist the student throughout the learning process. Language, Literacy and Numeracy skills are generally included and identified in Training Packages and accredited course programs. In identifying language, literacy and numeracy requirements, students are required to have basic skills in: • Count, check and record accurately • Read and interpret • Estimate, calculate and measure All students undertaking a Certificate III qualification or below are required to undertake an LLN Assessment. Support Services SBI caters to diverse student learning needs and aims to identify and respond to the learning needs of all students. All students are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and induction stage. SBI is committed to providing students requiring additional support, advice or assistance while training. are advised to make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with an SBI manager to discuss support services. Genuine difficulties for a learner to complete a program in the allotted timeframe are to be brought to the attention of an SBI manager at the first available opportunity. Support Services at SBI are monitored and improved through Opportunity for Improvement and the Quality and Compliance Meetings. Please refer to the Student Handbook for more information. Legislative and Regulatory Requirements All students will undergo an Orientation at SBI, which will include the student’s rights and responsibilities against the relevant Commonwealth, State or Territory legislation and regulatory requirements. Students are issued with a Student Handbook, which also includes the Student’s rights and responsibilities that will affect their participation in vocational education and training. The student acknowledges that they must observe The RTO’s policies and procedures, according to State and Federal Government legislative and regulatory requirements, as set out in the Student Handbook. IMPORTANT INFORMATION I have read and understand the terms and conditions of my enrolment, as stated above. I acknowledge and agree with the terms and conditions of enrolment with specific reference to the SBI’s enrolment and selection, USI, course fees, payments and refunds, course requirements, Language Literacy and Numeracy requirements, complaints and appeals, Workplace Health and Safety, support services that will be provided for me, legislative and regulatory policies and procedures, which are also provided to me in the Student Handbook. By signing this document, I also give permission for SBI to access my Unique Student Identifier for the purpose of my training. STUDENT SIGNATURE: DATE: / / RTO REPRESENTATIVE: DATE: / /

Changes to Agreed Services. Where there are any changes to the agreed services that will affect the learner, including in the event of SBI closing down, SBI will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third party arrangements. Consumer Guarantee Sydney Business Institute Pty Limited guarantees that the services provided by the RTO will be: • provided with due care and skill; • fit for any specified purpose (express or implied); • provided within a reasonable time (when no timeframe is set for the training). Complaints and Appeals If a student is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. SBI administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance. If a Staff member or Student wishes to make a formal complaint, they are required to complete a Complaints and Appeals Form, which can be found on SBI’s website or at the SBI Reception. Once the form has been completed, the form should be submitted to SBI for actioning. Please refer to the Student Handbook for more details on the complaints and appeals process. Credit Transfer SBI recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation. Credit Transfer will be awarded for all units of competencies that directly align with units from the qualification the student has enrolled. Evidence of competences achieved must be supplied for recognition to be processed (i.e. presentation of original certificate or transcript). Please refer to the Student Handbook or contact the office for the procedure on how to apply for a Credit Transfer. Language, Literacy and Numeracy (LLN) LLN support is available to provide students with advice and support services in the provision of language, literacy and numeracy assessment services. Students needing assistance with their learning is to be identified upon enrolment. Trainers and staff within SBI can provide students with support to assist the student throughout the learning process. Language, Literacy and Numeracy skills are generally included and identified in Training Packages and accredited course programs. In identifying language, literacy and numeracy requirements, students are required to have basic skills in: • Count, check and record accurately • Read and interpret • Estimate, calculate and measure All students undertaking a Certificate III qualification or below are required to undertake an LLN Assessment. Support Services SBI caters to diverse student learning needs and aims to identify and respond to the learning needs of all students. All students are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and induction stage. SBI is committed to providing students requiring additional support, advice or assistance while training. are advised to make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with an SBI manager to discuss support services. Genuine difficulties for a learner to complete a program in the allotted timeframe are to be brought to the attention of an SBI manager at the first available opportunity. Support Services at SBI are monitored and improved through Opportunity for Improvement and the Quality and Compliance Meetings. Please refer to the Student Handbook for more information. Legislative and Regulatory Requirements All students will undergo an Orientation at SBI, which will include the student’s rights and responsibilities against the relevant Commonwealth, State or Territory legislation and regulatory requirements. Students are issued with a Student Handbook, which also includes the Student’s rights and responsibilities that will affect their participation in vocational education and training. The student acknowledges that they must observe The RTO’s policies and procedures, according to State and Federal Government legislative and regulatory requirements, as set out in the Student Handbook. IMPORTANT INFORMATION I have read and understand the terms and conditions of my enrolment, as stated above. I acknowledge and agree with the terms and conditions of enrolment with specific reference to the SBI’s enrolment and selection, USI, course fees, payments and refunds, course requirements, Language Literacy and Numeracy requirements, complaints and appeals, Workplace Health and Safety, support services that will be provided for me, legislative and regulatory policies and procedures, which are also provided to me in the Student HandbookHandbook and on SBI website. By signing this document, I also give permission for SBI to access my Unique Student Identifier for the purpose of my training. STUDENT SIGNATURE: DATE: / / RTO REPRESENTATIVE: DATE: / /