Cardholder Support Clause Samples
Cardholder Support. Average Speed of Answer-IVR A call that terminates in IVR tree after success market. Measures the utility of IVR response to tree to provide self service answer. 85% of calls answered within 45 seconds as of connection; 100% calls within 1 minute as of connection. Abandon Rate Rate at which IVR calls are abandoned while in queue due to delay waiting for service longer than 45 seconds Monthly abandon rate of 4 percent or less for all programs combined. IVR: 98% daily availability (30 day average) Web: 98% daily availability (30 day average) Availability By 6 am Central Time daily Data Variance Accurate & complete data file-allowing reconciliation of transactions to account balance and authorizations. Helpdesk/Technical Support Credit Processor will provide a support group and the telephone number to Bank that will be available Monday through Friday during the hours of 8:00 a.m. to 6:00 p.m. (CT) to take incoming calls from Bank for assistance requests and to address technical questions and issues with respect to the provision of the credit processing services.
Cardholder Support. The Merchant shall provide a commercially reasonable level of cardholder support to the Cardholders with respect to sales using the Facility. Such support shall include appropriate notice to the Cardholders of: (i) a means of contacting Merchant in the event the Cardholder has questions regarding the nature or quality of the goods or services that Merchant offers for sale and (ii) procedures for resolving disputes. If the Bank determines in good faith that the Merchant's failure to comply with this paragraph is causing an unacceptable burden on its cardholder support facilities, the Bank may suspend or terminate this Agreement.
Cardholder Support. The Merchant shall provide a commercially reasonable level of cardholder support to the Cardholders with respect to sales using the Facility. Such support shall include appropriate notice to the Cardholders of:
i. a means of contacting Merchant in the event the Cardholder has questions regarding the nature or quality of the goods or services that Merchant offers for sale and ii. procedures for resolving disputes
Cardholder Support. Mint or the Card Issuer will:
(a) provide the platform to process and load Cards;
(b) provide customer service agents (with IVR support) including a lost/stolen Card function;
(c) provide an on-line statement to Cardholder;
(d) provide settlement of Card transactions.
Cardholder Support. The Merchant shall provide a commercially reasonable level of cardholder support to the Cardholders with respect to sales using the Facility. Such support shall include appropriate notice to the Cardholders of:
i. a means of contacting the Merchant in the event the Cardholder has questions regarding the nature or quality of the goods or services that Merchant offers for sale;
ii. procedures for resolving disputes; and
iii. return of goods policy. If Camirel determines in good faith that the Merchant's failure to comply with the requirement in (iii) above is causing an unacceptable burden on its cardholder support facilities, Camirel may suspend or terminate this Agreement.