CANCELLATION AND POSTPONEMENT. 11.1. ALL POSTPONEMENTS AND CANCELLATIONS MUST BE CONFIRMED IN WRITING BY EMAILING YOUR CONSULTANT. PROOF OF SUCH CORRESPONDENCE MUST BE KEPT BY YOU FOR RECORD PURPOSES. 11.2. If you cancel or postpone your removal and/or any services in terms of this agreement, we will charge the following fees to cover our expenses or loss: 11.2.1. Cancellations or postponements at least 5 business days prior to your move – no charges; 11.2.2. Cancellations less than 5 business days prior to your move – Cancellation fee of 50% of your removal cost and the whole total of all packing materials and applicable additional goods delivered to yourself; 11.2.3. Postponements less than 3 business days prior to your move – Postponement fee of 20% of your removal cost; 11.2.4. Your move will only be rescheduled once we have received your postponement fee, and the payment reflects in our nominated bank account; 11.2.5. We reserve the right to cancel your move at our discretion and refund all monies received (excluding the postponement fee).
Appears in 2 contracts
Sources: Terms and Conditions, Terms and Conditions