Calls Per Hour Report Sample Clauses

Calls Per Hour Report. The Calls Per Hour Report shall identify the number of calls received for each hour of each day, by Category for each PSAP. A “call” is defined as a 9-1-1 or 10-Digit Emergency call that is seized by a circuit at the PSAP and answered by an attendant at the PSAP or is abandoned before it is answered. The Top 20 Busiest Hours Report is used by the Cal OES to help determine the amount of 9-1-1 call traffic that a PSAP experiences during its busiest days.‌ The Top 20 Busiest Hours Report shall display the number of 9-1-1 calls received and the average duration of calls by hour for each of the 20 busiest hours for each calendar month for up to 18 consecutive months. “Busiest hour” will be determined by the average duration and number of calls in each hour during each month. Users will be given the option to choose “last 18 months" for the data range.‌‌ The Top 20 Busiest Hours Report shall list, for each month, the busiest hour first by date, then by hour, the number of calls, average duration, and shall also include the total calls for each month and the average duration of all calls during the month.