CALL REPORTING Sample Clauses
CALL REPORTING. The Call Reporting service allows you to obtain a record of all the calls handled by the fixed extensions belonging to Fusion Digital. You can contract the functionality for one or more fixed positions, and it is not obligatory to contract it for all the extensions on the site. From the self-management website, you can consult the fixed extensions that have contracted this option. The service provides a web page for consulting logs, generating traffic reports, and obtaining call volume statistics. It is accessed directly from the Fusion Digital self-management website. It is compatible with the head numbering of the ▇▇▇▇ Group and Automatic Operator.
CALL REPORTING. Alamo shall provide Clients with standard reports as set forth on Appendix 1 on a monthly basis.
CALL REPORTING. Regular progress meetings may be held between the Customer and G7.
CALL REPORTING. Mission/Alamo shall provide Client with such reports as agreed to by the Parties. Such reports shall include, but not be limited to, : Calls made by territory Samples left by territory Total calls Total samples
CALL REPORTING. Ventiv shall provide Iroko on a monthly basis with standard reports as set forth in Appendix A-3.
CALL REPORTING. Should Client request any reports from inVentiv, inVentiv and Client shall negotiate and agree upon fees for such reports.
CALL REPORTING. Regular monthly progress meetings will be held between the Customer and G7. A monthly Support Call progress report, based upon current monthly report format, will be produced by G7 and sent to the Customer’s Call Logging user contacts prior to the meeting.
CALL REPORTING. Alamo shall provide Client with such reports as agreed to by the Parties.
CALL REPORTING. Service calls may be reported to the Company using the following contact information: Note: If staff from the Support Services group is not immediately available to answer the telephone, an opportunity to leave a voice message will be provided. For messages received after normal business hours, the voice mail message will generate a page to the on-call member of the Support Services group. A call back should be received within one hour of placing the service call during the hours of support covered by this Agreement. In order to respond to a fault call in a timely and appropriate fashion, when placing a service call, the Customer will be asked for the following information: • Customer Name • Any corresponding tracking number in use by the Customer • Name of person reporting the fault • Name of person to be contacted on site (if different from above) • Telephone number/extension of site contact (if after hours, ensure that the number provided is accessible) • System(s) affected • Brief description of the fault symptoms • Priority of call required On placing a service call, the Company’s Support Services group will allocate a unique tracking number which will be given to the Customer and this should be quoted on any future communication regarding the fault. The Company’s Support Services group should be used as a central contact point for fault progression and escalation.