Call Procedure. When Customer contacts a TAC, Dialogic will log a Service Request and provide Customer with a reference number. Customer can obtain the status of the Service Request at any time via Dialogic’s website (xxx.xxxxxxxx.xxx) or by calling the TAC. A Service Request is not considered recorded until a positive acknowledgement with a reference number is provided to Customer. Customer’s individual user registration is required to gain access to confidential support information. Registration can be requested online via the website.
Appears in 4 contracts
Samples: Protm Support Services Agreement, Protm Support Services Agreement, Protm Support Services Agreement
