Common use of CALL DIVERSION Clause in Contracts

CALL DIVERSION. 12.1. If Supplier/BT is delayed in providing the Services or repairing a Service Failure, the Customer may choose to use Call Diversion. This is only available if it is reasonably practicable. Technical restrictions may sometimes prevent BT from offering this option. 12.2. Where Call Diversion is provided, BT will divert the Customer’s incoming Calls to another fixed line or mobile telephone number of the Customer’s choice. Once BT has provided the Service or repaired a Service Failure, the Supplier will cancel the Customer’s Call Diversion. 12.3. The number chosen for the Call Diversion must be a UK number, but there are some number ranges to which BT will not divert the Customer’s Calls (for example, 0800 and 0870 numbers).

CALL DIVERSION. 12.1. 12.1 If Supplier/BT is delayed in providing the Services or repairing a Service Failure, the Customer may choose to use Call Diversion. This is only available if it is reasonably practicable. Technical restrictions may sometimes prevent BT from offering this option. 12.2. 12.2 Where Call Diversion is provided, BT will divert the Customer’s incoming Calls to another fixed line or mobile telephone number of the Customer’s choice. Once BT has provided the Service or repaired a Service Failure, the Supplier will cancel the Customer’s Call Diversion. 12.3. 12.3 The number chosen for the Call Diversion must be a UK number, but there are some number ranges to which BT will not divert the Customer’s Calls (for example, 0800 and 0870 numbers). 12.4 If BT diverts the Customer’s Calls to a mobile number, the person calling the Customer will not have to pay extra costs for making that Call.