Call Closure Sample Clauses
The Call Closure clause defines the procedures and requirements for formally ending a call or teleconference between parties. Typically, it outlines who is authorized to close the call, any necessary confirmations or summaries that must be provided before disconnection, and the steps to ensure all participants are aware the call is ending. This clause ensures clear communication and prevents misunderstandings by establishing a consistent process for concluding calls, thereby reducing the risk of missed information or abrupt disconnections.
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Call Closure. A Call is set to “closed” only when a solution has been provided to the Customer and the Board Support has received its confirmation about the Response of the Incident. If the confirmation or a request for additional actions, are missing, after five (5) working days the Customer is notified with a reminder that invites the Customer to react. After two (2) additional days the Call is set to “closed”.
Call Closure. 6.2.1 The Service Desk shall e-mail users when a service request is complete. This shall include: • Actions taken to resolve the issue raised • Any actions that the user is required to take as a result of the resolution • Guidance for future use to avoid repetition of the issue • Name of the person closing the call • Date and time of closure • Process to reopen call if necessary
6.2.2 The closure report shall also enclose a customer feedback form which the user should e-mail back to the Service Desk when convenient. This will include feedback on: • Was the call resolved to the user’s satisfaction, and details if it was not • Was the call resolved in a timely manner, and details if it was not • Was the user kept properly informed during the time that was taken to resolve the service request
6.2.3 Closure reports will be provided and customer feedback will be requested for all Service Desk calls, including those resolved during the initial call to the Service Desk.
Call Closure. When the problem has been resolved, the call will be closed on the Company’s call tracking system and the Customer will be informed of the following: • The time and date the call was closed by the Company • A brief description of the action taken
Call Closure. When the issue has been resolved, the call will be closed in KPMG’s case tracking system and the Client contact will be informed that the call was closed. DocuSign Envelope ID: 15EF36B1-58B9-4317-8617-47D68F9BC2A7
Call Closure. Centre’s Field Consultant shall contact Centre to confirm repair and, if requested by Customer, Centre will request a release from the site by Customer's POC. The POC will send an email notification to Centre verifying that release was granted and the time that it occurred.