Building Services Maintenance and Availability Clause Samples

Building Services Maintenance and Availability. Administration and maintenance of fire and security systems, ie; video systems, entry alarms, motion detector alarms. Number of days downtime for maintenance If FS is maintaining a piece of this equipment, it should be back in service within 5 days of an outage and should not exceed 10 days/ per system annually. No performance metric Escalate issues to contractors if required. Note that many of these services are performed by contracts at the various Control Centres. Response: • Time to Respond and Repair , 95% of time: Hours Respond Repair Core < 1 hour* 1 hour Callout < 2 hours** NBD Wknd/Hdy < 2 hours NBD *Core hours: Response depends on criticality of the system. **Non-Core hours: Callout response = 1 hour to respond, resolve by end of Next Business Day (NBD), depending on criticality of system and severity of the problem. Criticality to be determined by the Control Room.