Common use of Bills Clause in Contracts

Bills. 4.1 Where and when bills are sent a) We’ll send your bills to the mailing or e-mail address you tell us. If we don’t have a valid e-mail or mailing address for you, we’ll mail your bills to your Premises and you’ll be deemed to have received them. You may need to pay a fee for us to mail bills. b) We’ll bill you monthly if the circumstances allow it. We’ll always bill you at least every three months or, if you are a Victorian gas customer, at least every two months. We may change the billing period by notice to you. 4.2 Bills based on meter readings a) We’ll usually base your bills on readings of your meter and will try our best to arrange for a meter reading from your Distributor at least once every 12 months. b) If allowed by Law, we may base a bill on an estimate of your Energy usage. We’ll show this on your bill and adjust a later bill for the difference between our estimate and your actual Energy usage. c) If you ask us to, we’ll replace an estimated bill with one based on a meter reading. We may apply a fee for doing this. 4.3 You can ask for your bill to be reviewed a) You can ask us to review your bill. While we work through that (in accordance with our standard complaints and dispute resolution procedures), we may require you to pay the bill (or some of it). b) You can ask us to have your meter or meter data tested. You may have to pay for the cost of the test in advance if the Law permits. If the test finds that the meter or meter data is faulty and you have paid in advance we’ll refund any amount you’ve paid for the test. If the test finds that the meter and meter data is not faulty and you have not paid for the cost of the test in advance then we may require you to pay for the cost of the meter test. c) If a review uncovers an error, we’ll adjust the bill. Otherwise, you must pay the unpaid amount of the bill.

Bills. 4.1 Where and when bills are sent a) We’ll send your bills to the mailing or e-mail address you tell us. If we don’t have a valid e-mail or mailing address for you, we’ll mail your bills to your Premises and you’ll be deemed to have received them. You If permitted by Laws, you may need to pay a fee for us to mail bills. b) We’ll bill you monthly if the circumstances allow it. We’ll always bill you at least every three months or, if you are a Victorian gas customer, at least every two months. We may change the billing period by providing 20 Business Days’ notice to you. 4.2 Bills based on meter readings a) We’ll usually base your bills on readings of your meter and will try our best to arrange for a meter reading from your Distributor at least once every 12 months. b) If allowed by Law, we may base a bill on an estimate of your Energy usage. We’ll show this on your bill (and, if applicable, show that the estimate is based on your reading of the meter) and adjust a later bill for the difference between our estimate and your actual Energy usage. c) If you ask us to, we’ll replace an estimated bill with one based on a meter reading. We If permitted by Law, we may apply a fee for doing this. d) If you do not have a meter at your Premises, then we will base your bill on energy data that is calculated in accordance with the relevant Laws. 4.3 You can ask for your bill to be reviewed a) You can ask us to review your bill. While we work through that (in accordance with our standard complaints and dispute resolution procedures), we may require you to pay the undisputed amount toward the bill (or some of it)in accordance with Laws. b) You In asking us to review the bill, you can also ask us to have your meter tested or your meter reading or meter data testedchecked. You Where permitted by Laws, you may have to pay for the cost of the check or test in advance if the Law permits. If the test finds it shows that the meter or meter metering data is faulty and you have paid in advance we’ll refund any amount you’ve paid for the test. If the test finds that the meter and meter data is was not faulty and you have not paid for the cost of the test in advance then we may require you to pay for the cost of the meter testor incorrect. c) If a review uncovers an errorthat the bill is incorrect, we’ll adjust the billbill in accordance with clause 4.4. Otherwise, you must pay the unpaid amount of the bill.or clause

Bills. 4.1 Where and when bills are sent a) We’ll send your bills to the mailing or e-mail address you tell us. If we don’t have a valid e-mail or mailing address for you, we’ll mail your bills to your Premises and you’ll be deemed to have received them. You may need to pay a fee for us to mail bills. b) We’ll bill ▇▇▇▇ you monthly if the circumstances allow it. We’ll always bill ▇▇▇▇ you at least every three months or, if you are a Victorian gas customer, at least every two months. We may change the billing period by notice to you. 4.2 Bills based on meter readings a) We’ll usually base your bills on readings of your meter and will try our best to arrange for a meter reading from your Distributor at least once every 12 months. b) If allowed by Law, we may base a bill ▇▇▇▇ on an estimate of your Energy usage. We’ll show this on your bill ▇▇▇▇ and adjust a later bill ▇▇▇▇ for the difference between our estimate and your actual Energy usage. c) If you ask us to, we’ll replace an estimated bill ▇▇▇▇ with one based on a meter reading. We may apply a fee for doing this. 4.3 You can ask for your bill ▇▇▇▇ to be reviewed a) You can ask us to review your bill▇▇▇▇. While we work through that (in accordance with our standard complaints and dispute resolution procedures), we may require you to pay the bill ▇▇▇▇ (or some of it). b) You can ask us to have your meter or meter data tested. You may have to pay for the cost of the test in advance if the Law permits. If the test finds that the meter or meter data is faulty and you have paid in advance we’ll refund any amount you’ve paid for the test. If the test finds that the meter and meter data is not faulty and you have not paid for the cost of the test in advance then we may require you to pay for the cost of the meter test. c) If a review uncovers an error, we’ll adjust the bill▇▇▇▇. Otherwise, you must pay the unpaid amount of the bill▇▇▇▇.

Bills. 4.1 Where and when bills are sent a) We’ll send your bills to the mailing or e-mail address you tell us. If we don’t have a valid e-mail or mailing address for you, we’ll mail your bills to your Premises and you’ll be deemed to have received them. You If permitted by Laws, you may need to pay a fee for us to mail bills. b) We’ll bill you monthly if the circumstances allow it. We’ll always bill you at least every three months or, if you are a Victorian gas customer, at least every two months. We may change the billing period by providing 20 Business Days’ notice to you. 4.2 Bills based on meter readings a) We’ll usually base your bills on readings of your meter and will try our best to arrange for a meter reading from your Distributor at least once every 12 months. b) If allowed by Law, we may base a bill on an estimate of your Energy usage. We’ll show this on your bill (and, if applicable, show that the estimate is based on your reading of the meter) and adjust a later bill for the difference between our estimate and your actual Energy usage. c) If you ask us to, we’ll replace an estimated bill with one based on a meter reading. We If permitted by Law, we may apply a fee for doing this. d) If you do not have a meter at your Premises, then we will base your bill on energy data that is calculated in accordance with the relevant Laws. 4.3 You can ask for your bill to be reviewed a) You can ask us to review your bill. While we work through that (in accordance with our standard complaints and dispute resolution procedures), we may require you to pay the undisputed amount toward the bill (or some of it)in accordance with Laws. b) You In asking us to review the bill, you can also ask us to have your meter tested or your meter reading or meter data testedchecked. You Where permitted by Laws, you may have to pay for the cost of the check or test in advance if the Law permits. If the test finds it shows that the meter or meter metering data is faulty and you have paid in advance we’ll refund any amount you’ve paid for the test. If the test finds that the meter and meter data is was not faulty and you have not paid for the cost of the test in advance then we may require you to pay for the cost of the meter testor incorrect. c) If a review uncovers an errorthat the bill is incorrect, we’ll adjust the billbill in accordance with clause 4.4. Otherwiseor clause 4.5 (whichever is applicable). d) If a review uncovers that the bill is correct, you must pay the unpaid amount of the bill. e) If you aren’t satisfied with the outcome of the review, you can lodge a dispute with the Ombudsman.

Bills. 4.1 Where and when bills are sent a) We’ll send you a bill via email (or post, if requested) as soon as possible after the end of each billing cycle. In calculating your bills to bill, we’ll take into account: • the mailing energy you’ve used at the supply address during the billing period. We’ll use information from meter readings in accordance with applicable energy regulations; • fees and charges for any other services provided under this Contract during the billing cycle; • charges payable for services provided by Ausgrid. This may include connection charges if you have requested a new or echanged connection • charges payable for services provided by your meter provider; and • any pre-mail address you tell uspayment, credit balance or outstanding balance on your account. We may estimate the amount of energy you’ve used if we don’t receive your meter data from a metering provider when it’s due, or if we reasonably believe that the meter data we have been provi ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇/▇▇▇.▇▇▇▇ ded is inaccurate. If we send a bill based on an estimate, we’ll make that clear on the bill. We will also adjust your bill on a retrospective basis once we have actual meter data. If you don’t have an interval meter, and you have been sent a valid e-mail or mailing address bill for you, we’ll mail your bills to your Premises and you’ll be deemed to have received them. You may need to pay a fee for us to mail bills. b) We’ll bill you monthly if the circumstances allow it. We’ll always bill you at least every three months or, if you are a Victorian gas customer, at least every two months. We may change the billing period by notice to you. 4.2 Bills electricity based on meter readings a) We’ll usually base an estimate, you can ask for an adjusted bill based on your bills on readings own reading of your meter and providing us with your estimate before the due date for payment of the bill. We will try our best to arrange only accept your reading of the meter if it is carried out in accordance with the procedures we provide. If we receive meter data that shows we didn’t charge you enough, we’ll let you pay the undercharged amount in instalments over the same period of time that the meter was not read for a meter reading from your Distributor at least once every (if less than 12 months. b). If new meter data shows that we overcharged you by less than $50 and if you have already paid that overcharged amount, we will credit that amount to your next bill. If the overcharge was $50 or more, we will inform you via email within 10 business days and if you’ve already paid that amount, we’ll credit it to your next bill. You can also ask us to refund it sooner. You must pay the total amount owing on each bill, including GST, by the due date specified on the bill. Under this Contract you give us your explicit informed consent that the due date will be 10 business days from the date we issue the bill. You must also pay, by the due date, any additional charges under the terms of this Contract as detailed on your bill. Under this Contract you give us your explicit informed consent that we will process payment in full for your bill, using your Direct Debit or Debit Card details that we securely hold. We may charge a fee as outlined in the Energy Fact Sheet and as permitted by the Rules and the Energy Retail Code (Victoria) for payments made by any other means, including by Credit Card and Debit Card, and for late payment. If allowed by Lawyou’re a residential customer and have told us that you’re having difficulty paying your bill, we may base transfer you to a bill on an estimate standard Energy Locals tariff. Energy Locals will offer you the option of your Energy usage. We’ll show this on paying your bill and adjust under a later bill for payment plan. However, this option will not be available if you have had two instalment plans cancelled in the difference between our estimate and your actual Energy usage. c) If you ask us to, we’ll replace an estimated bill with one based on a meter reading. We may apply a fee for doing this. 4.3 You can ask for your bill previous 12 months due to be reviewed a) You can ask us to review your bill. While we work through that (in accordance with our standard complaints and dispute resolution procedures), we may require you to pay the bill (or some of it). b) You can ask us to have your meter or meter data testednon-payment. You may have to pay also be eligible for the cost assistance under Energy Locals Hardship Policy, which can be found on our website: ▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇ Additional Details of the test in advance if assistance that may be available to you can be found under the Law permits. If Electricity Industry Act 2000 and the test finds that the meter Energy Retail Code, or meter data is faulty can be provided to you on request and you have paid in advance we’ll refund any amount you’ve paid for the test. If the test finds that the meter and meter data is not faulty and you have not paid for the cost free of the test in advance then we may require you to pay for the cost of the meter testcharge. c) If a review uncovers an error, we’ll adjust the bill. Otherwise, you must pay the unpaid amount of the bill.

Bills. 4.1 Where and when bills are sent a) We’ll send your bills to the mailing or e-mail address you tell us. If we don’t have a valid e-mail or mailing address for you, we’ll mail your bills to your Premises and you’ll be deemed to have received them. You may need to pay a fee for us to mail bills. b) We’ll bill you monthly if the circumstances allow it. We’ll always bill you at least every three months or, if you are a Victorian gas customer, at least every two months. We may change the billing period by notice to you. 4.2 Bills based on meter readings a) We’ll usually base your bills on readings of your meter and will try our best to arrange for a meter reading from your Distributor at least once every 12 months. b) If allowed by Law, we may base a bill on an estimate of your Energy usage. We’ll show this on your bill and adjust a later bill for the difference between our estimate and your actual Energy usage. c) If you ask us to, we’ll replace an estimated bill with one based on a meter reading. We may apply a fee for doing this. 4.3 You can ask for your bill to be reviewed a) You can ask us to review your bill. While we work through that (in accordance with our standard complaints and dispute Customer Care: 13 88 08 resolution procedures), we may require you to pay the bill (or some of it). b) You can ask us to have your meter or meter data tested. You may have to pay for the cost of the test in advance if the Law permits. If the test finds that the meter or meter data is faulty and you have paid in advance we’ll refund any amount you’ve paid for the test. If the test finds that the meter and meter data is not faulty and you have not paid for the cost of the test in advance then we may require you to pay for the cost of the meter test. c) If a review uncovers an error, we’ll adjust the bill. Otherwise, you must pay the unpaid amount of the bill.