Billing errors and adjustments Clause Samples

Billing errors and adjustments. If a billing error is found (e.g., an incorrect meter multiplier was applied), then DSO shall make the necessary adjustments and contact the member about the error. DSO shall make adjustments for the entire period during which the condition or error existed, subject to state statute limitations. If the error resulted in DSO overbilling the member, then DSO shall determine what the proper bill(s) should have been and provide this information to the member. DSO shall credit the adjustment to the member on the next available billing cycle. If the error resulted in underbilling the member, then DSO shall determine what the proper bill(s) should have been and provide this information to the member. DSO reserves the right to collect all money it is owed by the member for the period in question. The member shall be provided a proportionate amount of time to pay the adjustment as the amount of time covered by the adjustment. For example, if an error is found that went back four months, then the member shall be given four months to pay for the adjustment.

Billing errors and adjustments. If we find an error on a bill, we will apply an adjustment to your service account and this will appear on your next bill. We will credit your account with any overpayment and you must pay any underpayment by the due date. If you no longer have an account with us, we will take reasonable steps to refund any overpayment to you.