Basic Service Level Clause Samples
The Basic Service Level clause defines the minimum standard of performance or quality that a service provider must meet when delivering services under an agreement. Typically, it outlines specific metrics such as response times, uptime percentages, or resolution periods that the provider is expected to achieve. By establishing these baseline expectations, the clause ensures both parties have a clear understanding of the required service quality, reducing ambiguity and helping to prevent disputes over performance.
Basic Service Level. A district, or a consortium of districts, with a program approved by the commissioner under subdivision 2 must establish, in consultation with the commissioner, a basic level of service for every adult basic education site in the district or consortium. The basic service level must describe minimum levels of academic and English language instruction and support services to be provided at each site. The program must set a basic service level that promotes effective learning and student achievement with measurable results. Each district or consortium of districts must submit its basic service level to the commissioner for approval.
Basic Service Level. The Basic Service Level consists of a supportive setting, preferably in a family, that is designed to maintain or improve the child’s functioning including:
1) Routine guidance and supervision to ensure the child’s safety and sense of security;
2) Affection, reassurance, and involvement in activities appropriate to the child’s age and development to promote the child’s well-being;
3) Contact, in a manner that is deemed in the best interest of the child, with family members and other persons significant to the child to maintain a sense of identity and culture; and
4) Access to therapeutic, habilitative, and medical intervention and guidance from professionals or paraprofessionals, on an as-needed basis, to help the child maintain functioning appropriate to the child's age and development. A child needing basic services is capable of responding to limit-setting or other interventions. The children needing basic services may include:
1) A child whose characteristics include one or more of the following:
A. Transient difficulties and occasional misbehavior;
B. Acting out in response to stress, but episodes of acting out are brief; and
C. Behavior that is minimally disturbing to others, but the behavior is considered typical for the child’s age and can be corrected.
2) A child with developmental delays or mental retardation whose characteristics include minor to moderate difficulties with conceptual, social, and practical adaptive skills.
Basic Service Level. The Basic Service Level consists of a supportive setting, preferably in a family, that is designed to maintain or improve the child’s functioning including:
Basic Service Level. Services with a ‘Basic’ Service Level are provided with activation and critical fault restoration SLAs the next business day after the Essential SLA defined below and on a best efforts basis. Rebates do not apply to these services however Lightning Wholesale may elect to provide a credit of up to 5% of the Charges for the Service in the months that the service was impacted at its discretion. Essential 99% availability 24x7x365 Enhanced 99.5% availability 24x7x365 𝑥 100