Basic Remote Hands Service Clause Samples
Basic Remote Hands Service. 2.3.1 Basic Remote Hands Service is available twenty-four (24) hours a day, seven (7) days a week. Where requested by the Customer, Whinstone staff shall be available to perform the following tasks only on the instructions of the Customer in respect of the Customer Equipment:
i. Remote monitoring of equipment performance and status;
ii. Remote fault diagnosis;
iii. Pushing a button;
iv. Switching a toggle;
v. Power cycling (turning on/off) the Customer Equipment;
vi. Re-setting, rebooting the Customer Equipment;
vii. Securing cabling to connections
viii. Observing, describing and/or reporting to the Customer indicator lights or display information on machines or consoles;
ix. Cable organization;
x. Modifying basic cable layout, labelling and/or re-labelling of the Customer Equipment;
xi. Cable patching;
xii. Checking alarms for faults; and/or
xiii. Inserting/removing discs or equivalent storage devices into/ from the Customer Equipment.
Basic Remote Hands Service. The basic Remote Hands Service (the “Basic Remote Hands Service”) consists of the following tasks, as applicable, which will be performed by Provider based on the specific instructions of Customer with a cost defined in Annex 1 and billed weekly. ● pushing a button; ● switching a toggle; ● turning on/off of Customer Equipment; ● switching back on any breakers that have tripped during the 8am to 8pm CT time period; ● securing cabling connections; ● observing, describing and/or reporting of indicator lights or display information on machines or consoles; ● cable organization; ● modifying basic cable layout, labelling and/or re-labelling of Customer Equipment; ● cable patching; ● checking alarms for faults; and/or ● inserting/removing discs or equivalent storage devices provided by Customer into/from the Customer Equipment (it being understood that Provider shall not be responsible for, or have any obligation to verify, the contents of such devices). Performance of these services will be available on a 24/7 basis. For the avoidance of doubt, the Basic Remote Hands Service is included as part of the Variable Hosting Rate and will not be subject to separate charges or invoices.
Basic Remote Hands Service. The basic Remote Hands Service (the “Basic Remote Hands Service”) consists of the following tasks, as applicable, which will be performed by Provider based on the specific instructions of Customer: ● pushing a button; ● switching a toggle; ● turning on/off of Customer Equipment; ● securing cabling connections; ● observing, describing and/or reporting of indicator lights or display information on machines or consoles; ● cable organization; ● modifying basic cable layout, labelling and/or re-labelling of Customer Equipment; ● cable patching; ● checking alarms for faults; and/or ● inserting/removing discs or equivalent storage devices into/from the Customer Equipment. Performance of these services will be available on a 24/7 basis. For the avoidance of doubt, the Basic Remote Hands Service is included as part of the Variable Hosting Rate and will not be subject to separate charges or invoices.