Basic Patch Management Sample Clauses

Basic Patch Management. In order to increase the security of the Customer's server, Combell will update Windows servers using a central system. The update server performs the security updates of the Customer's Windows operating system. As soon as Microsoft launches updates, this system (WSUS) will download critical updates and subsequently distribute these to the Customer's server. With Linux servers, critical updates are collected directly from the distributor. Depending on the schedule that Combell defines, updates will be performed at specific points in time. Combell always arranges for updates to be performed at night. Critical updates are installed within the week unless indicated differently by the customer (see Advanced Patch Management). Other updates are all installed within the week. Service packs are always tested in Combell's test environment prior to their distribution to the server farm. Upon request, the Customer can be notified when updates occur. Other software (such as SQL Server or a mail server) installed by Combell is also updated by Combell. Among other things, installation of security patches and service packs is included by default with every server. Software updates and upgrades to newer versions. Such upgrades can be performed at the Customer’s request and will be charged for at the then-current Advanced Support rates.