Basic Hardware Services Clause Samples
The Basic Hardware Services clause defines the fundamental support and maintenance obligations that a provider must deliver for hardware supplied under an agreement. Typically, this includes services such as troubleshooting, repairs, and replacement of defective parts within a specified timeframe, and may outline the process for reporting issues or requesting service. By clearly establishing the minimum level of hardware support, this clause ensures that both parties understand their responsibilities and helps prevent disputes over service expectations or equipment downtime.
Basic Hardware Services. As part of Support Services, LogRhythm will facilitate Hardware warranty coverage with the Hardware manufacturer on servers and their components for a period of three (3) years after delivery for Hardware purchased through LogRhythm.
(a) If Hardware is replaced in whole or in part under a warranty program Customer will be responsible for the cost of any Hardware or components not returned as may be required to comply with the warranty. Customer agrees to pay LogRhythm’s reasonable costs associated with any such unreturned Hardware or components.
(b) Modification, alteration, or any other changes to the Hardware may violate and/or void the Hardware warranty and/or Support Services agreement. In no instances should the Customer open the external case of the Hardware without direction from LogRhythm personnel.
(c) Hardware shipped to customer will support the release of the Software installed on the Hardware at time of delivery and the next major release. If a second or subsequent major release of the Software requires an upgrade to the Hardware, Customer may choose to either (i) upgrade the Hardware at their cost and install the second or subsequent major release or (ii) receive Support Services on their current Hardware and Software through the life cycle of the second or subsequent major release.
(d) Hardware upgrades for enhancements to Software features included in Customers initial Software release will be provided by LogRhythm. Hardware upgrades to support new Software features provided to customer via a Software Upgrade or Update will not be provided by LogRhythm and Customer, at its option, may upgrade the Hardware to utilize such new Software features.
Basic Hardware Services. As part of Support Services, LogRhythm will facilitate Hardware warranty coverage with the Hardware manufacturer on servers and their components for a period of three (3) years after delivery for Hardware purchased through LogRhythm.
(a) If Hardware is replaced in whole or in part under a warranty program Customer will be responsible for the cost of any Hardware or components not returned as may be required to comply with the warranty. Customer agrees to pay LogRhythm’s reasonable costs associated with any such unreturned Hardware or components.
(b) Modification, alteration, or any other changes to the Hardware may violate and/or void the Hardware warranty and/or Support Services agreement. In no instances should the Customer open the external case of the Hardware without direction from LogRhythm personnel.
(c) Hardware shipped to customer will support the release of the Software installed on the Hardware at time of delivery and the next major release. If a second or subsequent major release of the Software requires an upgrade to the Hardware, Customer may choose to either (i) upgrade the Hardware at their cost and install the second or subsequent major release or
Basic Hardware Services. As part of Support Services, LogRhythm shall facilitate Hardware warranty coverage with the Hardware manufacturer on servers and their components for a period of three (3) years after delivery for Hardware purchased through LogRhythm. LogRhythm, Inc. – Confidential 72015 10
(a) If Hardware is replaced in whole or in part under a warranty program Customer shall be responsible for the cost of any Hardware or components not returned as may be required to comply with the warranty. Customer agrees to pay LogRhythm’s reasonable costs associated with any such unreturned Hardware or components.
(b) Modification, alteration, or any other changes to the Hardware may violate and/or void the Hardware warranty and/or Support Services agreement. In no instances should Customer open the external case of the Hardware without direction from LogRhythm personnel.
(c) Hardware shipped to Customer will support the release of the Software installed on the Hardware at time of delivery. If a subsequent major release of the Software requires an upgrade to the Hardware, Customer may choose to either (i) upgrade the Hardware at their cost and install the subsequent major release or (ii) receive Support Services on their current Hardware and Software through the life cycle for the Software installed on the Hardware.
Basic Hardware Services. As part of Support Services, LogRhythm will provide Hardware warranty coverage on servers and their components for a period of three (3) years after delivery.
(a) If Hardware is replaced in whole or in part under a warranty program Customer will be responsible for any Hardware or components not returned as may be required to comply with the warranty. Customer agrees to pay LogRhythm’s reasonable costs associated with any such unreturned Hardware or components.
(b) Modification, alteration, or any other changes to the Hardware may violate and/or void the
(c) Hardware shipped to customer will support the release of the Software installed on the Hardware at time of delivery and the next major release. If a second or subsequent major release of the Software requires an upgrade to the Hardware, Customer may choose to either (i) upgrade the Hardware at their cost and install the second or subsequent major release or