BASIC COMPETENT ADVANCED EXPERT Clause Samples
BASIC COMPETENT ADVANCED EXPERT. Initiate projects after approval from higher authorities Understand procedures of program and project management methodology, implications and stakeholder involvement Understand the rational of projects in relation to the institution's strategic objectives Document and communicate factors and risk associated with own work Use results and approaches of successful project implementation as guide Establish broad stakeholder involvement and communicate the project status and key milestones Define the roles and responsibilities of the project team and create clarity around expectations Find a balance between project deadline and the quality of deliverables Identify appropriate project resources to facilitate the effective completion of the deliverables Comply with statutory requirements and apply policies in a consistent manner Monitor progress and use of resources and make needed adjustments to timelines, steps, and resource allocation Manage multiple programs and balance priorities and conflicts according to institutional goals Apply effective risk management strategies through impact assessment and resource requirements Modify project scope and budget when required without compromising the quality and objectives of the project Involve top-level authorities and relevant stakeholders in seeking project buy- in Identify and apply contemporary project management methodology Influence and motivate project team to deliver exceptional results Monitor policy implementation and apply procedures to manage risks Understand and conceptualise the long-term implications of desired project outcomes Direct a comprehensive strategic macro and micro analysis and scope projects accordingly to realise institutional objectives Consider and initiate projects that focus on achievement of the long-term objectives Influence people in positions of authority to implement outcomes of projects Lead and direct translation of policy into workable actions plans Ensures that programs are Monitored to track progress and optimal resource utilization, and that adjustments are made as needed Articulates basic financial concepts and techniques as they relate to municipal processes and tasks (e.g. performance budgeting and value for money); Is familiar with the different sources of financial data, reporting mechanisms and financial processes and systems; Understands importance of financial accountability; Understands the necessity for asset ...
BASIC COMPETENT ADVANCED EXPERT. Acknowledges customers rights; applies customer knowledge to improve own organisation or department; maintains good relationship with customers and understands their priorities; redirects queries to the most appropriate person / solution provider and follows through to ensure customer needs are met; and understands and complies with the content and requirements of chapter 4 of the Municipal Systems Act. Develops clear and implementable service delivery improvement programmes; identifies opportunities to exceed the expectations of customers; ensures the design of internal work processes to improve customer service; adds value to the organisation by providing exemplary customer service; applies customer rights in own work environment; fully complies with the chapter 4 requirements of the Municipal Systems Act; and finds innovative ways to include participation in the preparation of the IDP. Coaches others about the importance and application of customer and client knowledge; fosters an environment in which customer satisfaction is valued and delivered; addresses and resolves high- risk, high-profile stakeholder issues; and takes advantage of opportunities to learn about stakeholders and brings this information to own functional area. Ensures the coordination of the implementation of service delivery improvements within budget, time, quality and targets set by the municipality; establishes guidelines to balance cost-consciousness and service delivery; establishes the municipality's strategic direction for managing services towards stakeholders; demands broad and deeper knowledge of clients and customers to ensure better service delivery; and utilises long term, collaborative and strategic relationships with clients and customers to better service delivery.
BASIC COMPETENT ADVANCED EXPERT. Participates in team goal setting and problem solving; • interacts and collaborates with diverse groups of people; • understands team strengths, weaknesses and preferences; and • is aware of the appropriate steps and guidelines for employee development and feedback, but not yet fully able to implement these. • Seeks opportunities to increase personal contribution & level of responsibility; • supports and respects the individuality of others and recognises the benefits of diversity of ideas and approaches; • delegates and empowers others to increase contribution and level of responsibility; • applies labour and employment legislation and regulations consistently; • facilitates team goal setting and problem solving; • recognises individuals and teams and provides developmental feedback in accordance with performance management principles; • adheres to internal and national standards with regards to human resource practices; • identifies competencies required and suitable resources for specific tasks; • Analyses ineffective team and work processes and recommends improvement; • recognises and rewards desired behaviours and results; • mentors and counsels others; • addresses balance between individual career expectations and organisational needs; • considers developmental needs of personnel when building teams and assigning tasks; • establishes an environment in which personnel can maximise their potential; • guides others on managing people; • inspires a culture of performance excellence by giving positive and constructive feedback to the team; • creates links among various individuals and teams and instills a common sense of identity towards the achievement of goals by various team members and stakeholders; • Develops and incorporates best practice people management processes, approaches and tools across the organisation; • creates processes to ensure accountability for people management and development; • exceeds set goals for employment equity and affirmative action; • has a reputation as a leader in fostering professional growth; • sought after as a mentor; • develops comprehensive, integrated strategies and approaches to managing human resources; • develops systems and processes to recruit and retain high quality staff; and • adapts leadership style to different people, cultures and situations.