Common use of BASIC ACTIVITIES Clause in Contracts

BASIC ACTIVITIES. ATA is responsible to fulfill its obligation to support Customers and Candidates. ATA shall provide all necessary services to adequately fulfill Candidates' needs as they relate to registration, training, testing and issuing certificates. Specifically, these obligations shall include but are not limited to the following: - ATA shall receive incoming calls for registrations or inquiry. - ATA shall provide online registration services. - ATA shall provide registration services no less than from 7AM to 7PM (Beijing time) Monday through Friday. ATA shall notify MCCL at least thirty (30) days in advance of any planned RESC closing due to holidays or any other reasons. - ATA shall make outbound calls as required to fulfill ATA's obligations. Outbound calls to Customers shall not be used for direct marketing purposes. Information for which confidential treatment has been requested is omitted and is noted with "+++." An unredacted version of this document has been filed with the SEC. Exhibit A - ATA shall receive and process incoming faxes as required to fulfill ATA's obligations. - ATA shall send outbound faxes as required to fulfill ATA's obligations. - The Fax Server shall have capability as required to fulfill ATA's obligations. - ATA shall appoint sufficient number of Customer Service Representatives ("CSRs") to meet obligations, who shall have access to the Web as required to fulfill ATA's obligations, and ATA shall submit a list of the CSRs to MCCL in advance for approval. - CSRs shall have e-mail as required to fulfill ATA's obligations. - CSRs shall be subject to periodic call monitoring. - CSRs shall continue to have access to Microsoft Candidate Manager (and other required Microsoft systems and tools as they become available) to fulfill ATA's responsibilities based upon a mutually agreed upon technology phase-in plan. - ATA shall manage and record all incoming complaints from Customers and/or Candidates regarding the quality or delivery service of exams and/or Courseware Materials. ATA shall work with ATA Service Providers to resolve such issues and provide to the Customer with any replacement materials within (5) five business days after receiving the complaint.

BASIC ACTIVITIES. ATA is responsible to fulfill its obligation to support Customers and Candidates. ATA shall provide all necessary services to adequately fulfill Candidates' needs as they relate to registration, training, testing and issuing certificates. Specifically, these obligations shall include but are not limited to the following: - ATA shall receive incoming calls for registrations or inquiry. - ATA shall provide online registration services. - ATA shall provide registration services no less than from 7AM to 7PM (Beijing time) Monday through Friday. ATA shall notify MCCL at least thirty (30) days in advance of any planned RESC closing due to holidays or any other reasons. - ATA shall make outbound calls as required to fulfill ATA's obligations. Outbound calls to Customers shall not be used for direct marketing purposes. Information for which confidential treatment has been requested is omitted and is noted with "+++." An unredacted version of this document has been filed with the SEC. Exhibit A - ATA shall receive and process incoming faxes as required to fulfill ATA's obligations. - ATA shall send outbound faxes as required to fulfill ATA's obligations. - The Fax Server shall have capability as required to fulfill ATA's obligations. - ATA shall appoint sufficient number of Customer Service Representatives ("CSRs") to meet obligations, who shall have access to the Web as required to fulfill ATA's obligations, and ATA shall submit a list of the CSRs to MCCL in advance for approval. - CSRs shall have e-mail as required to fulfill ATA's obligations. - CSRs shall be subject to periodic call monitoring. - CSRs shall continue to have access to Microsoft Candidate Manager (and other required Microsoft systems and tools as they become available) to fulfill ATA's responsibilities based upon a mutually agreed upon technology phase-in plan. - ATA shall manage and record all incoming complaints from Customers and/or Candidates regarding the quality or delivery service of exams and/or Courseware Materials. ATA shall work with ATA Service Providers to resolve such issues and provide to the Customer with any replacement materials within (5) five business days after receiving the complaint.