Common use of Availability SLA Clause in Contracts

Availability SLA. For purpose of the Av ailability SLA, the duration of a Serv ice Outage shall be deemed to commence upon the opening of a Verifiable Trouble Ticket by LightEdge Technical Support, in response to the Customer request, and ends when the Service Outage ends. Trouble tickets, where the Service Outage cannot be v erified w ith LightEdge's standard diagnostic procedures, do not count tow ards the Av ailability SLA.

Availability SLA. For purpose of the Av ailability SLA, the duration of a Serv ice Outage shall be deemed to commence upon the opening of a Verifiable Trouble Ticket by LightEdge Technical Support, in response to the Customer request, and ends when the Service Outage ends. Trouble tickets, where the Service Outage cannot be v erified w ith verified with LightEdge's standard diagnostic procedures, do not count tow ards the Av ailability SLA.