Availability Service Level. The Application Services shall be Available for the percentage of the time each month of the Term of the Agreement as set forth below. [**These service levels and credits are highly customizable depending on how critical the services are. The example below is for moderately high critical applications. Options include removing steps for each month of failure or different availability percentages and steps. Additionally, this can be tailored to have a single availability percentage for critical and non-critical hours. The service level credits currently specified represent the high side of what is reasonable.**] Availability during Critical Hours.
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Samples: Service and Professional Services Agreement, Service and Professional Services Agreement, Service and Professional Services Template Agreement
Availability Service Level. The Application Services shall be Available for the percentage of the time each month of the Term of the Agreement as set forth below. [**These service levels and credits are highly customizable depending on how critical the services are. The example below is for moderately high critical applications. Options include removing steps for each month of failure or different availability percentages and steps. Additionally, this can be tailored to have a single availability percentage for critical and non-critical hours. The service level credits currently specified represent the high side of what is reasonable.**] Availability during Critical Hours.]
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