Common use of Availability Management Reporting Clause in Contracts

Availability Management Reporting. Service Provider responsibilities include: 1. Provide regular reporting of service Outages related to the Services that affect Authorized Users irrespective of where the Outage occurred. 2. Provide a monthly report in a format agreed upon with DIR that, at a minimum, includes: 2.1. Compare performance and Availability statistics for each Application/environment with planned performance and Availability. 2.2. Provide a list of all Outages by DIR Customer, linked to an Incident, including the date and time the Outage commenced, its duration, and the affected infrastructure and Applications. 3. Provide trend analysis of the performance for each Application and Environment during the thirteen (13) most recent months Report on proposed preventative maintenance activities. Provide DIR with recommendations of preventative maintenance options. 4. Provide regular reporting with respect to the following measures for all services and components for both current reporting period and trend over the prior twenty-four (24) months, and make available through the web portal: 4.1. Number and impact of instances of unavailability. 4.2. Mean Time to Restore. 4.3. Mean Time Between Service/System Incidents. 4.4. Mean Time Between Failure. 4.5. Cost and impact of unavailability. 5. Provide regular reporting on the Availability of Service Management Systems (e.g. Incident Management, Request Management, Capacity Management) and the impact on the Service Provider(s) ability to provide Services.