Availability and Support. 3.1. Availability. We will use reasonable efforts to maintain availability of the Services 24 hours a day, 7 days per week, except for scheduled maintenance, of which we shall give at least 8 hours’ notice via the Services. You can view any scheduled maintenance windows, availability and performance status at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇. Maintenance windows are determined by Salesforce (and are not subject to agreement in advance). While maintenance is typically conducted outside of ordinary working hours, we do not set maintenance windows and have no ability to change them. We do not offer service credits for service outages.
Appears in 2 contracts
Sources: Master Subscription Agreement, Master Subscription Agreement