Availability and Response Sample Clauses
The Availability and Response clause defines the obligations of a party, typically a service provider, to be accessible and to respond within specified timeframes. In practice, this clause may require the provider to maintain certain hours of operation, ensure systems are up and running, and respond to client inquiries or incidents within agreed-upon periods, such as responding to support tickets within 24 hours. Its core function is to set clear expectations for communication and service reliability, thereby minimizing misunderstandings and ensuring prompt attention to issues.
Availability and Response. The Department agrees that all Departmental, Divisional, or Bureau orders, directives, policies, and procedures (hereto referred to as directives) that have been reduced to writing, shall be available to every employee at each facility. The Association shall be provided all departmental orders, directives, policies and procedures upon request. The Association President may request a meeting to discuss and may make either written or verbal comments on the changes and/or propose changes. When a meeting is requested, the Department agrees to not implement proposed changes that are non-emergency related until the meeting has occurred.
Availability and Response. (a) Service Availability per Monthly Billing Period. Availability is defined as the relative amount of time a Circuit is usable during a monthly billing period. A Circuit is considered unavailable when there is a complete loss of use. Syringa Networks' Service availability objectives are 99.999% for Protected Service and 99.99% for Unprotected Service.
Availability and Response. The Contractor will ensure requests for service will be responded to promptly and with the appropriate equipment, at the requested location, within twenty (20) minutes from the time the call was placed in no less than 95% of all such calls. If the Contractor is unable to respond within the twenty (20) minutes from the time they are contacted, the police dispatcher shall be immediately notified by the Contractor. It is expected that response times will be less when personnel are on duty. Priority shall be given to police requests for tows. The vendor shall maintain two-way radio communication with a base located at the point where calls for service are received, not to include citizens band radio.
Availability and Response. The contract requires that the Bidder have in place, and maintain for the duration of the Contract, a full-service office within a fifty (50) mile radius of the Authority’s office located at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇, Warrenton, VA 20187. The Bidder must be available to receive a Work Order when issued by the Authority. The Bidder must be on an on-call emergency status, three hundred and sixty-five (365) days a year, twenty-four (24) hours per day. The Bidder shall start a regular Work Order within five (5) days of receipt and shall respond to an emergency Work Order within two (2) hours of notification. Regular Work Orders shall be negotiated between the Bidder and the Authority prior to their issuance and shall specify the materials limits, labor limits and completion time of the project for which the Work Order is being issued.
Availability and Response. The contract requires that the Contractor have in place, and maintain for the duration of the Contract, a full-service office within a fifty (50) mile radius of the Authority’s office located at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇, Warrenton, VA 20187. The Contractor must be available to receive a Work Order when issued by the Authority. The Contractor must be on an on-call emergency status, three hundred and sixty-five (365) days a year, twenty-four (24) hours per day.
Availability and Response. The contract requires that the Bidder be available to receive a Purchase Order when issued by the Authority during regular working hours of the Authority. The Contractor must be on call and available during regular working hours of the Authority to confirm receipt of the Purchase Order notification. The Bidder must be on the job site and prepared to begin asphalt services within five (5) working days of the Purchase Order notification.
Availability and Response. The Department agrees that all Departmental, Divisional, or Bureau orders, directives, policies, and procedures (hereto referred to as directives) that have been reduced to writing, shall be available to every employee at each facility. The Association shall be provided all departmental orders, directives, policies and procedures. Upon implementation, copies of newly established directives, or amendments to them, will be announced by a supervisor during daily or weekly briefings or posted or maintained in a briefing book in the work area for a minimum of 30 days for each affected employee to review. The Association President may make either written or verbal comments on the changes and/or propose changes.
Availability and Response. The Department agrees that all Departmental, Divisional, or Bureau orders, directives, policies, and procedures (hereto referred to as directives) that have been reduced to writing, shall be available to every employee at each facility. It is agreed and understood that some Department rules, regulations, policies, or procedures may have the effect of significantly modifying the employees’ present working condition. As such, the Department will make reasonable efforts to ensure the Association is included in the policy review process. The Association shall be provided all departmental orders, directives, policies and procedures upon request. The Association President may request a meeting to discuss and may make either written or verbal comments on the changes and/or propose changes. When a meeting is requested, the Department agrees to not implement proposed changes that are non-emergency related until the meeting has occurred.