Assessing KPIs Clause Samples

Assessing KPIs. (a) The Trust Manager must submit to Rivtow a monthly KPI report with its Invoice, which must address all KPIs set out in Table 1 – Crew Level KPIs. (b) Upon receipt of the Trust Manager’s Monthly KPI report, Rivtow’s Representative must review the Trust Manager’s performance against the KPIs. Any assessment by the Trust Manager or Rivtow will be provisional and subject to final assessment by the Customer at the end of each quarter (c) Rivtow will take into consideration any submissions of the Trust Manager in the Trust Manager’s Monthly KPI review, but the final decision as to the Trust Manager’s performance against the KPIs will rest with the Customer on a quarterly basis. (d) Rivtow may request any additional information necessary to complete an assessment of the Trust Manager’s performance and the Trust Manager must supply that information within the time requested, and otherwise promptly. (e) If Rivtow determines that the Trust Manager failed to reach any of the KPIs, Rivtow must record a ‘Failed KPI’ for the Trust Manager for that relevant month. Where the Trust Manager has a Failed KPI recorded against it, the weighting of that KPI is reduced to zero for the purpose of calculating the KPI incentive amount. (f) At the end of the quarter, the Trust Manager must submit to Rivtow a quarterly KPI Assessment Form which must address all KPI’s in the format set out in Table 1 – Crew Level KPIs, together with an invoice for the KPI incentive amount calculated in accordance with clause 1.3 below.