Common use of Appropriate Timeframes Clause in Contracts

Appropriate Timeframes. 6.1. Support requests and emails sent to Hatchet seeking Customer Service should be answered by ▇▇▇▇▇▇▇ staff within two (2) business days. Each time a response is made by the Customer this timeframe will be reset. 6.2. Support requests and emails sent to Hatchet seeking an escalation to a Customer Service matter should be answered by Hatchet management within three (3) business days. Each time a response is made by the Customer this timeframe will reset. 6.3. Notwithstanding anything else in this agreement, the maximum aggregate liability of Hatchet, any of its employees, agents or affiliates, under any theory of law shall not exceed a payment in excess of the amount paid by the Customer for the Service in question for the six months prior to the occurrence of the event(s) giving rise to the claim.

Appropriate Timeframes. 6.1. Support requests and emails sent to Hatchet seeking Customer Service should be answered by ▇▇▇▇▇▇▇ staff Hatchet staff within two (2) business days. Each time a response is made by the Customer this timeframe will be reset. 6.2. Support requests and emails sent to Hatchet seeking an escalation to a Customer Service matter should be answered by Hatchet management within three (3) business days. Each time a response is made by the Customer this timeframe will reset. 6.3. Notwithstanding anything else in this agreement, the maximum aggregate liability of Hatchet, any of its employees, agents or affiliatesaffiliates, under any theory of law shall not exceed a payment in excess of the amount paid by the Customer for the Service in question for the six months prior to the occurrence of the event(s) giving rise to the claim.