Application Managed Service Clause Samples

Application Managed Service. The company will provide assistance with supported applications described in the Service Order Form(s). This assistance includes the following services unless otherwise stated in the Service Order Form. This service depends entirely upon remote access to the servers and devices identified in the Service Order Form by The company or her business partners' staff: MAXIMO or Maintenance Connection System Administration Support will cover the following areas: o Web Server monitoring (where the web server is accessible remotely over the Internet) o Application restarts o Application monitoring o User Administration o Patching and Security updates to web server and application server ( Note: this does not include application upgrades) o Service Pack application o Report Deployment Database Administration Support will cover the following areas: o Memory usage monitoring and reporting) o Table Space and Data File sizing and monitoring o Optimal SGA configuration o On-line Backup monitoring with recovery to any point in time o Database Tuning o Schema configuration assistance o User Management Assistance o Connectivity monitoring o Patching o Management of Undo and Roll-back Segments o Management of Indexes o Fragmentation Monitoring o Batch Data Loading ( Optional Extra Cost)