Application Maintenance and Support. 1) Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.
Application Maintenance and Support. Application Maintenance and Support includes troubleshooting, modifying, maintaining, improving security, and enhancing legacy systems and applications which may be running in a production environment. Examples may include: • Providing ongoing maintenance and support services for our existing applications. • Conducting regular monitoring and enhancements to ensure optimal performance. • Offering timely response and resolution to reported issues and incidents. • Performing routine updates, bug fixes, and troubleshooting. • Ensuring the availability, responsiveness, performance, and security of applications. • Applying industry best practices and proactive measures to minimize downtime.
Application Maintenance and Support. The purpose for Application Maintenance processes is to support and maintain information systems and preserve their quality, integrity, and availability following implementation. To meet organization performance criteria and strategic goals, maintenance operations are managed through a tracking and approval process. The Application Maintenance processes can be viewed as a recurring cycle, characterized by specific activities that produce the output required to deliver maintenance Services. When problems are detected, maintenance requests are submitted, reviewed and approved or cancelled. TASKS: ODOT IS uses an automated Request for Work (“RFW”) document and process to control maintenance and other user Help Desk type requests. The RFW document and process contains details of the need, specifications, requirements, and desired outcomes. Actual project work tasks may include but are not limited to some or all of the following areas: • Evaluate a user submitted RFW and provide feedback to ODOT. (Appropriate RFW's are provided electronically to the Contractor based on triggers and other automated processes.) • Adjustments to non-compliant system components to meet the current specifications of an information system in production, without applying changes to data definitions or enhancements to functionality. • Ensure tight controls are maintained to minimize corruption for continued and efficient operation. • Performing backup and recovery. Move selected data. • Review coding specifications for tables. Setup new database tables. • A change to an information system that is independent of system functionality and has minimal or no user-level impact. • Providing, limited, additional capability to an information system. This capability may encompass new or modified functionality, and address work process improvements or regulation aspects. • Designing, guiding and conducting data profiling or data cleansing activities. • Perform application/system maintenance based on an ODOT approved user Request for Work and based on the ODOT-Approved Methodology. • Update existing application/system documentation as a result of the maintenance performed. • Providing technical support for users internal and external to ODOT. • Troubleshooting of user access, file issues and system functionality errors that occur in the production environment, including root cause analysis, communicating with user base about incident status and recommending solutions to fix the issues. • Support t...
