Common use of APPLICATION FOR REBATE Clause in Contracts

APPLICATION FOR REBATE. 9.2.1. Rebates will be provided upon submission of a written request from you to our Client Manager. The written request should be received by us within 14 days of the service unavailability. 9.2.2. Upon receipt of the written request, we will assess and calculate the rebate due to you. All applicable rebates will be provided in the form of a credit on your next monthly ▇▇▇▇. 9.2.3. You are only eligible for a rebate if a ticket was logged directly relating to the fault experienced and the service is in contract with us. 9.2.4. The fee rebate corresponds to the accumulated service unavailability, as measured by our Monitoring System, in a given month and can only be claimed once. 9.2.5. A rebate does not apply in instances where: 9.2.5.1. You failed to provide access to their premises to repair a service outage 9.2.5.2. You failed to co-operate with our technical staff in undertaking basic diagnostic tasks required to rectify the fault 9.2.5.3. The service unavailability is the direct result of a Planned Service Outage (See Section 7.2) 9.2.5.4. The service unavailability is the direct result of events beyond our control 9.2.5.5. You have modified or changed any aspect of the original installation without our consent 9.2.5.6. You failed to notify us of a fault with the service.

APPLICATION FOR REBATE. 9.2.1. Rebates will be provided upon submission of a written request from you to our Client Manager. The written request should be received by us within 14 days of the service unavailability. 9.2.2. Upon receipt of the written request, we will assess and calculate the rebate due to you. All applicable rebates will be provided in the form of a credit on your next monthly ▇▇▇▇bill. 9.2.3. You are only eligible for a rebate if a ticket was logged directly relating to the fault experienced and the service is in contract with us. 9.2.4. The fee rebate corresponds to the accumulated service unavailability, as measured by our Monitoring System, in a given month and can only be claimed once. 9.2.5. A rebate does not apply in instances where: 9.2.5.1. You failed to provide access to their premises to repair a service outage 9.2.5.2. You failed to co-operate with our technical staff in undertaking basic diagnostic tasks required to rectify the fault 9.2.5.3. The service unavailability is the direct result of a Planned Service Outage (See Section 7.2) 9.2.5.4. The service unavailability is the direct result of events beyond our control 9.2.5.5. You have modified or changed any aspect of the original installation without our consent 9.2.5.6. You failed to notify us of a fault with the service.

APPLICATION FOR REBATE. 9.2.1. Rebates will be provided upon submission of a written request from you to our Client Manager. The written request should be received by us within 14 days of the service unavailability. 9.2.2. Upon receipt of the written request, we will assess and calculate the rebate due to you. All applicable rebates will be provided in the form of a credit on your next monthly ▇▇▇▇bill. 9.2.3. You are only eligible for a rebate if a ticket was logged directly relating to the fault experienced and the service is in contract with us. 9.2.4. The fee rebate corresponds to the accumulated service unavailability, as measured by our Monitoring System, in a given month and can only be claimed once. 9.2.5. A rebate does not apply in instances where: 9.2.5.1. You failed to provide access to their premises to repair a service outage 9.2.5.2. You failed to co-operate with our technical staff in undertaking basic diagnostic tasks required to rectify the fault 9.2.5.3. The service unavailability is the direct result of a Planned Service Outage (See Section 7.2) 9.2.5.4. The service unavailability is the direct result of events beyond our control 9.2.5.5. You have modified or changed any aspect of the original installation without our consent 9.2.5.6. You failed to notify us of a fault with the service.