Applicable Calls Clause Samples
The "Applicable Calls" clause defines which types of calls, communications, or transactions are covered under the terms of the agreement. In practice, this clause specifies the scope by identifying particular calls—such as customer service inquiries, sales calls, or technical support requests—that are subject to the contract's provisions. By clearly delineating which calls are included, the clause ensures both parties understand their obligations and rights regarding those interactions, thereby preventing disputes over coverage and ensuring operational clarity.
Applicable Calls. Response time standards shall apply to all emergency ambulance requests requiring a Code-3 response as determined by the Contractor’s emergency medical dispatch (EMD) center using call prioritizing and dispatch protocols approved by the EMS Agency. For the purpose of this requirement, “Code-3” means any request for service for a perceived or actual life threatening condition, as determined by dispatch personnel, in accordance with EMS Agency policy and National Academy of Emergency Dispatch protocols, requiring the immediate dispatch of an ambulance with use of red lights and siren. Each incident shall be counted as a single response regardless of the number of first responders or ambulances actually utilized and only the first arriving ambulance’s time shall be applicable. If a response is canceled, or downgraded to a lower priority, financial penalties may be assessed if the response time standard was exceeded at the time of cancellation or downgrade. The Contractor shall not be held accountable for emergency or non-emergency response time compliance for any request for service originating outside Zones A, B, and C, and those responses will not be counted in the number of total calls used to determine response time compliance under this Agreement.
Applicable Calls a. All calls that are designated as Code 3 and Code 2 are applicable to the response time standards above. Each incident shall be counted as a single paramedic first response and a single ambulance response regardless of the number of ambulances and other vehicles that were actually utilized. Only the first arriving ambulance’s times will be applicable. If a response is canceled, or downgraded to a lower priority, financial penalties may be assessed if response time standards are exceeded at the time of cancellation or downgrade (financial penalties shall only apply pursuant to Section XII.C.4 and XII.
b. In some cases, late responses will be exempted from response time compliance reports and from any ensuing financial penalties (financial penalties shall only apply pursuant to Section XII.C.4 and XII.
Applicable Calls. Response time standards shall apply to:
1. All emergency ambulance requests requiring a Code 2 or Code-3 response as determined by the Contractor’s emergency medical dispatch (EMD) center using International Academies of Emergency Dispatch call screening and dispatch protocols and EMS Agency policy. For the purpose of this requirement, “Code- 3” means any request for service for a perceived or actual life threatening condition, as determined by dispatch personnel, in accordance with EMS Agency policy and International Academies of Emergency Dispatch protocols, requiring the immediate dispatch of an ambulance with use of red lights and siren.
Applicable Calls. Response time standards shall only be applicable to emergency (“Priority 1”) calls as determined using IAED protocol standards by ▇▇▇▇▇’s communication center.
Applicable Calls. 1. Response time standards shall apply to all emergency ambulance requests requiring a Code 3 or Code 2 response as determined using MPDS call determinants (when applicable) approved by the Agency.
2. Each incident shall be counted as a single response regardless of the number of ambulances actually utilized, and only the first arriving ambulance’s time shall be applicable.
Applicable Calls. Response time standards shall apply to all 911 ambulance dispatches. Each incident shall be counted as a single response regardless of the number of first- responders or ambulances actually utilized and only the first arriving ambulance’s time shall be applicable. If a response is cancelled, or downgraded to a lower priority, financial damages may be assessed if the response time standard was exceeded at the time of cancellation or downgrade.