AMICI Back Office Sample Clauses

AMICI Back Office. For AMICI to act as a coordinated ecosystem for innovation, it is essential that all communication with Industry is conducted promptly. Whilst something of a generalisation, Industry project timescales are typically much shorter than those for National Laboratories, and Research infrastructures in particular. Industry also has considerable flexibility over suppliers and collaborators, and will move more readily to the next available option or develop internal capability if a response is not timely. Time limits should be defined for responding to enquiries received through the portal. Optimally, all AMICI enquires will be routed through a centralised AMICI portal back office, with dedicated personnel resource to handle submissions. The expectation is that at least part of the resource to run this back office would be full-time, in order to ensure continuity of service. Enquires would then be relayed to the suitable Technical Platform(s) contacts for actioning. The centralised AMICI function would monitor the progress of enquiries through the various stages of the application process to ensure that any agreed services are provided on schedule, and to collect metrics against which the performance of the AMICI ecosystem can be evaluated. To close the monitoring and evaluation loop, the AMICI back office would also collect impact metrics from collaborating Industry partners and any feedback required for continuous improvement.