Common use of AGENT OVERSIGHT Clause in Contracts

AGENT OVERSIGHT. To provide adequate monitoring of agents and agent activities, the Company must: 2.A: Implement quality assurance procedures over agent activities including monitoring procedures and periodic audits. Standard 2.A.1 The Companies have trained field leadership on the use and functionality of the Agency Management System (AMS) by August 1, 2009. • Thereafter, Companies require supplemental training based on upgrades to AMS within 60 days of the upgrade installation. • The Companies require promoted Field Leaders to complete training within 60 days of promotion. 10% Standard 2.A.2 The Companies utilize AMS, including: • Use of the system to monitor agent performance based on the severity and volume of each agent’s complaints; and • Use of the system by Field Leaders to monitor, mentor, and provide additional coaching to the agents. Pass/Fail Standard 2.A.3 The Companies utilize AMS data to review and act on inappropriate sales practices via the Sales Practices Review Team (“SPRT”) or a successor committee which meets at least 10 times per year. Pass/Fail Standard 2.A.4 Proven serious agent misconduct is dealt with expeditiously when known to the Companies. Pass/Fail