Advanced Support Sample Clauses

Advanced Support. Advanced Support omvat alle activiteiten uitgevoerd door Combell-medewerkers die niet inbegrepen zijn in Basic Support en System Support. Afhankelijk van het gekozen SLA Pack is er een aantal uren System Support inbegrepen. Worden deze overschreden dan zijn de op dat moment geldende tarieven van Advanced Support van toepassing. Advanced Support omvat onder meer de volgende supportaanvragen:  Installeren of configureren van nieuwe software of modules Upgrades van fysieke hardware Ontwikkeling van allerhande scripts (bijv. monitorscripts) Uitvoeren van migraties …
Advanced Support. Advanced Support provides Ordering Activity increased attention and proactive support assistance for a mission critical ZyLAB implementation. • Support during support center office hours (8:45 am - 5:45 pm).• Unlimited support cases.• Access to online support services.• Access to our Knowledgebase.• Entitled to Major Releases, Minor Releases, Service Packs and Hot Fixes of purchased software.• Improved response times.• Quarterly Support Management call between Ordering Activity dedicated point of contact and ZyLAB Customer Support Management to discuss progress.• Quarterly System Administrator briefing; ZyLAB technical support staff will contact Ordering Activity System Administrator to transfer product knowledge and respond to technical inquiries.• Software notification service; when new releases of software are available, ZyLAB notifies Ordering Activity and provides release information.PROFESSIONAL SERVICES AGREEMENT