Advance Replacement. With Check Point hardware support, Customer is entitled to Advance Replacement service on the hardware. After TAC determines that the hardware issue is related to a malfunction of one of the appliance components, Check Point will provide Advance Hardware Replacement of the faulty hardware product via next business day (NBD) shipment.
Appears in 1 contract
Sources: Service Level Agreement
Advance Replacement. With Check Point hardware support, Customer is entitled to Advance Hardware Replacement service on the hardware. After TAC determines that the hardware issue is related to a malfunction of one of the appliance components, Check Point will provide Advance Hardware Replacement of the faulty hardware product via next business day (NBD) shipment.
Appears in 1 contract
Sources: Service Level Agreement