Advance Replacement. In cases where parts advanced replacement is required (Only available for “mission critical” failures that includes substantial business risk to the enterprise) this contract provides for shipping replacement parts or equipment in advance of receiving defective products. A credit card will be required to guarantee the customer returns defective parts within 15 days per the Advance Replacement Policy stated in Basic warranty. In cases in which a reseller is involved, it must be clearly established which party (reseller or end user) is taking financial responsibility for return of parts.
Appears in 2 contracts
Sources: Dynamic Support Agreement, Dynamic Support Agreement