Common use of Administrative Users Clause in Contracts

Administrative Users. Client shall designate one person as their Primary Administrative User on Exhibit A, which is hereby incorporated into this Agreement. Client may designate additional Administrative Users authorized to contact MMI for Support Requests pursuant to Sections 2.9 (Support Services) and 2.10 (Support Request Requirements). As described within this Agreement, the person(s) listed in the Exhibit A are the only representatives of Client authorized to contact and submit support requests to MMI, and they are responsible for troubleshooting all Authorized User and Applicant issues prior to submitting support requests to MMI. Client is responsible for maintaining a current list of the Administrative User(s) with MMI, and must notify MMI within 48 hours of any change in an Administrative User by providing MMI an updated Exhibit A listing all of Client’s Administrative Users. Client shall be responsible for training replacements for any of Client’s Administrative Users. If Client requests MMI provide replacement training, such training shall be provided at MMI’s then-standard rates for training. Client shall pay MMI’s then standard hourly rate for support and assistance provided to Administrative Users necessitated from Client’s failure to designate a properly trained person as an Administrative User.